Abbi Marshall
Gosport
Summary
Detail-oriented and highly organised professional with a strong background in data processing, administrative management, and customer service. Proven ability to manage complex workflows, resolve queries efficiently, and maintain accurate records in fast-paced environments. Known for a people-first approach, strong problem-solving skills, and a commitment to improving processes. Now seeking to bring this experience into a People Operations role, where clear communication, structure, and attention to detail are essential to delivering an outstanding employee experience.
Overview
2026
2026
years of professional experience
2025
2025
years of post-secondary education
Work history
Data processing manager
Taxsense Accountants T/A Helpbox UK
10.2023 - Current
- Coordinated with different teams for effective and timely data sharing.
- Improved accuracy of information by cross-checking data input.
- Identified inefficiencies in current process, suggested improvements leading to increased productivity and new internal procedures.
- Facilitated efficient communication between departments, enhanced workflow clarity.
- Prioritised work according to urgency and importance; enabled timely completion of tasks.
- Increased operational efficiency with meticulous coordination and management of data-related tasks.
- Reduced error rate with precise monitoring and auditing of data processes, increasing productivity by 10%.
- Ensured compliance to GDPR guidelines whilst handling internal and external information.
- Led and managed administrative staff to maintain smooth daily operations.
Director
Sea-licious LTD
- Filleting and preparation of a large variety of Fish & seafood
- Outstanding customer service skills and building close relationships with members of the community
- Strong knowledge of about sustainable fishing and the food chain & miles
- Finding reliable sources for fish & seafood
- Implemented and verified the operation of food safety programme within the business
- Responsible for quality, company legislation and day to day running of all departments.
- Key holder- opening & closing the store each day including cash handling
Customer service assistant
Sainsburys
06.2022 - 10.2023
- Ensuring the safety of members of staff and members by following the health & safety guidelines and rules within the petrol station garage and forecourt.
- Cash handling - taking payments, counting and floating tills, handling high value items.
- Receiving, processing, and organising deliveries accordingly and efficiently.
- Restocking depleted or low shop items and ensuring that the sales floor is organised according to brand standard. Ensuring stocktake was completed within the specific time period
- Key holder - responsible for the closing down of the petrol station. Ensuring all safety requirements are met- all fuel pumps are locked and that products that were required all locked up suitably.
- Customer service desk my role is to ensure any customer issues and complaints are resolved and dealt with in a timely manner whilst ensuring all customers needs and expectation are met, and if issues cannot resolved on the shop floor then we escalate complaints to management as appropriate
Barista Maestro In training
Costa Coffee
05.2019 - 02.2022
- Opening & closing the store #/ preparing for the shift to brand standard
- Monitoring/ delivering service to brand standard
- Ensuring service standards are met by providing customers with fast & efficient service whilst preparing quality beverages and food products
- Cash Handling- Cashing up the tills at the end of the day, banking and float
- Taking responsibility for checking the quality of the espresso by accurately measuring & recording the grind & dose
- Supported the team throughout the shift to ensure delivery of service to brand standard
- To undertake daily Health & Safety and Food Safety checks, reporting and actioning any issues as required
- Maintained stock levels/ availability by replenishing displays/ fridges within company guidelines. rotating stock to ensure compliance with company health & safety
Warehouse Assistant
Buzz Recruitment
11.2018 - 01.2019
- Assemble boxes for stations, organise the appropriate equipment needed for stations.
- Keep neat and clean warehouse premises
- Organise and keep records of completed orders
- Manage and handle high quality products with the utmost care for the specified orders
- Integrate best practises in handling warehouse materials
Business Administration traineeship
Mission Performance ltd.
04.2018 - 06.2018
- Responsible for office duties and supporting members of the office team.
- Scanning/photocopying
- Providing office support
- Any other admin ad-hoc duties as requested
Waitress
The Sailmaker
11.2017 - 01.2018
- Responsible for looking after guests and attending to their needs during their visit, welcoming them to the restaurant.
- Provided a warm welcome for customers
- Built relationships with customers
- Answered guest queries in a polite and helpful manner
- Passed food orders through to the kitchen staff promptly
- Ensured the food service area is left clean and tidy once all guests have left
Waitress
The Alverbank Country House Hotel
10.2016 - 11.2017
- Responsible for ensuring that the waitress service I provided was performed in a professional manner and to the style specified by the Hotel.
- Complied with all company food safety policies
- Ensured the highest Health and Safety standards are followed throughout the restaurant
- Cleaned and tidied dining rooms so they are ready for food service
Education
GCSEs -
Cams Hill School
GCSEs -
PETA Training Centre
NVQ Level 3 - Business Administration
Peta Training Centre
/2023 - /2025
Skills
1 HR Systems & Data Management
- Experienced in handling sensitive employee or customer data with high attention to accuracy and confidentiality
- Skilled in maintaining data hygiene and ensuring system records are consistently up to date
2 Workflow & Process Coordination
- Proficient in managing queries and tasks through systems like CRM platforms, or ticketing tools
- Strong track record of maintaining and improving operational workflows
3 Customer/Employee Experience Support
- Background in delivering prompt, clear, and helpful support in high-volume customer service environments
- Experienced at resolving queries with a people-first, empathetic approach
4 Administrative Excellence
- Highly organised with a methodical approach to task prioritisation and documentation
- Experienced in managing onboarding, scheduling, or operational logistics
Personal Interests
- Live Concerts
- Sailing
- Using different mediums of social media to communicate
- Going on days out with family
- Reading
Timeline
Data processing manager
Taxsense Accountants T/A Helpbox UK
10.2023 - Current
Customer service assistant
Sainsburys
06.2022 - 10.2023
Barista Maestro In training
Costa Coffee
05.2019 - 02.2022
Warehouse Assistant
Buzz Recruitment
11.2018 - 01.2019
Business Administration traineeship
Mission Performance ltd.
04.2018 - 06.2018
Waitress
The Sailmaker
11.2017 - 01.2018
Waitress
The Alverbank Country House Hotel
10.2016 - 11.2017
Director
Sea-licious LTD
GCSEs -
Cams Hill School
GCSEs -
PETA Training Centre
NVQ Level 3 - Business Administration
Peta Training Centre
/2023 - /2025
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