ABBEY KINSELEY

Worked alongside my Service Closure Professional role to provide governance and assurance support across funded programmes.

Supporting effective decision making, risk management and contract governance across regional and stakeholder teams whilst ensuring a delivery aligned with agreed objectives, controls and reporting requirements.

• Supporting delivery of funded and MDU programmes. Ensuring effective contract execution and governance controls.
• Run programme governance activities including coordinating meetings, setting agendas, producing minutes and managing contract and programme review discussions.
• Support contract change activity and governance processes across major contracts,

• Provide assurance and financial oversight across funded programmes and customer-funded contracts.
• Supported delivery and collection of over £90m in customer and government funding. Ensuring effective management of funding, risk and project profitability across regional programmes.
• Produced excel reporting and performance analysis to support operational decision-making
• Gathered and analysed financial and performance data to identify risks, trends and programme impacts
• Manged rural community projects profitably from initial enquiry through to completion.
• Collaborated with internal stakeholders, regional teams and government sectors to support programme delivery and to oversee financial performance and contract completion.
• Developed financial forecasts and monitored CAPEX spend across funded projects to assess project performance.
• Created training materials and trained colleagues in service closure and cash collection processes
• Supported governance, assurance and change control activity across major contracts
• Established a strong reputation as a subject matter expert for contract closure processes.

• Managed customer enquiries relating to infrastructure relocation projects within a fast-paced operational environment.
• Coordinated customer requests relating to Openreach infrastructure projects
• Managed stakeholder communication and service delivery updates
• Investigated customer requirements and identified operational solutions
• Developed strong knowledge of Openreach systems, products and fibre infrastructure

• Managed customer fault and billing enquiries within a high-volume operational environment.
• Resolved customer service issues through structured case management
• Maintained accurate case records and customer updates
• Collaborated across departments to resolve complex operational issues
• Supported onboarding and coaching of new starters