Summary
Overview
Work History
Education
Skills
Timeline
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Abbegale McLaughlin

Customer Service
Kilburn,Middlesex

Summary

Passionate, resilient youth leader and social justice advocate with 5+ years of experience amplifying underrepresented voices and driving change across education, criminal justice, and community outreach. Skilled in safeguarding, strategic facilitation, and public engagement. Proven track record of leading youth programs, influencing policy, and fostering inclusive environments for young people with SEND and those impacted by exclusion or systemic bias.

Overview

9
9
years of professional experience

Work History

Youth Leader (Volunteer)

No More Exclusions
05.2019 - 07.2024
  • Spearheaded regional youth initiatives, contributing to campaigns tackling the school-to-prison pipeline.
  • Delivered keynotes at national events including Labour panels on systemic racism and education.
  • Led strategy sessions, created resources (e.g. 'Know Your Rights' cards), and advised on youth policy.
  • Amplified youth voice in media publications, podcasts, and policy discussions.

Volunteer Campaigner & Research Assistant

Stopwatch
01.2019 - 12.2022
  • Conducted one-on-one interviews to inform legal and campaign efforts around stop-and-search reform.
  • Researched and collated updates on racial disparities and justice issues for team distribution.

Programme Facilitator & Outreach Volunteer

The Soul Shack LDN CIC
12.2019 - 08.2021
  • Ran summer youth programs, coordinated food distributions, and managed workshop logistics.
  • Liaised with families, providers, and community partners to deliver wraparound support.

Youth Researcher

Take Back the Power / The Winch
11.2019 - 08.2021
  • Investigated root causes of violence; co-developed youth-led community-based solutions.
  • Completed accredited training in Community Organising and co-produced strategic recommendations.

Youth Advocate (Volunteer)

Just for Kids Law
10.2019 - 01.2020
  • Helped launch national School Exclusion Hub in partnership with Fieldfisher.
  • Co-hosted youth summits and advised on organisational strategy and workplace culture.

Sales Assistant

River Island
Westfield
07.2018 - 07.2019
  • Delivered personalised service in a fast-paced retail environment.
  • Managed stock, assisted customers, and maintained sales floor standards.

Logistics & Retail Support Roles

01.2016 - 12.2017
  • Supported warehouse teams with fulfilment, delivery and customer notices.
  • Handled calls, managed social media and created daily sector news reports for executive firm.

Education

BTEC Level 3 National Diploma - Creative Media

Stanmore College
01.2014

BTEC Level 2 - Art & Design

City of Westminster College
01.2012

Occupational Studies - Customer Service (Short Course)

Stanmore Sixth Form College
02.2016

Skills

  • Strategic Advocacy & Youth Engagement
  • Public Speaking & Representation
  • Safeguarding & Holistic Youth Support
  • Event Facilitation (Virtual & In-person)
  • Anti-Racism & Social Impact Strategy
  • Strong Interpersonal & Communication Skills
  • Stakeholder Collaboration
  • Research, Content Creation & Outreach

Timeline

Programme Facilitator & Outreach Volunteer

The Soul Shack LDN CIC
12.2019 - 08.2021

Youth Researcher

Take Back the Power / The Winch
11.2019 - 08.2021

Youth Advocate (Volunteer)

Just for Kids Law
10.2019 - 01.2020

Youth Leader (Volunteer)

No More Exclusions
05.2019 - 07.2024

Volunteer Campaigner & Research Assistant

Stopwatch
01.2019 - 12.2022

Sales Assistant

River Island
07.2018 - 07.2019

Logistics & Retail Support Roles

01.2016 - 12.2017

BTEC Level 3 National Diploma - Creative Media

Stanmore College

BTEC Level 2 - Art & Design

City of Westminster College

Occupational Studies - Customer Service (Short Course)

Stanmore Sixth Form College

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Abbegale McLaughlin Customer Service