ABBAS SALIM

• Spearheaded the scoping and planning of multi-faceted technical programs, improving project delivery accuracy by 15%.
• Drove the implementation and launch of new delivery processes, automation and tooling that aided critical application migrations, resulting in increased performance by 30%.
• Ensured key performance indicators (KPI) and business objectives were being met from continuous iteration and evolution of network products through product life cycle (PLC) processes.
• Led technical cross-functional teams to create a network infrastructure upgrade strategy for 55k server migrations.
• Enhanced incident management processes to facilitate the escalation of issues requiring engineering assistance with the vendors.

• Drove the design and implementation of a strategic decision-making framework, uplifting product quality by 15%
• Coordinated with global delivery teams to drive the delivery of network infrastructure projects whilst leveraging software driven automation
• Managed complex technical dependencies across multiple projects, ensuring seamless deployment of new cloud infrastructure.
• Established and managed road map, issue and risk register for comprehensive risk tracking and mitigation while analysing data, planning infrastructure, and facilitating knowledge transfer sessions
• Developed stakeholder communication plans which included reports to track project scope, RAID, budget and overall project status to ensure timely delivery.
• Coordinated organisational changes with human resource, finance, and communication teams. Defined a network isolation test approach for large-scale data center closure

• Defined achievable project goals that aligned with project objectives while formulating effective strategies to attain the defined project goals.
• Identified and allocated the necessary resources essential for project success, while provided coaching and guidance to the project team, ensuring clarity regarding tasks and responsibilities.
• Standardised and consolidated the infrastructure firewall estate from 282 to 152 pairs, upgrading hardware to HP Gen 6 and software to R77.10 across 10 data centers, eliminating end of life service risks.
• Successfully mitigated the global end of life load balance service risk by migrating from CISCO ACE load balancers to F5 Viprion.

• Developed and implemented cost-efficient hardware and software Lifecycle Management policies, resulting in 20% reduction in technology debt and overall operational cost.
• Maintained client-centric approach, prioritising client satisfaction while delivering tangible results in all endeavors.
• Oversaw firewall lifecycle program involving 27 refreshes completed within 9 months.
• Formulated hardware-sparing strategies, optimising resource allocation and reducing maintenance downtime.

• Reduced service issues by 20% through comprehensive incident workflow management and effective root cause analysis.
• Improved customer satisfaction by 25% by leading collaboration with global cross-functional teams as LAN Infrastructure Service Manager.
• Conducted trend analysis and initiated continuous service improvement efforts to address and prevent recurring issues proactively.
• Maintained service reporting matrices, highlighting areas of concern and facilitating informed decision-making.