Summary
Overview
Work History
Education
Skills
Timeline
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ABAYOMI IGE

ABAYOMI IGE

London,GRE

Summary

CUSTOMER SERVICE/REPRESENTATIVE Attentive customer service team member with over 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Fast learner, highly trainable with knowledge in Zendesk & AirCall. CORE COMPETENCES Customer Service | Employee Relations | Administrative Support | Performance Management | Strategic Decision Making | Cross- functional Communication | Human Resource Management | Team Collaboration | Public Relations | People Management | Research & Analysis | Relationship Building | CRM | Documentation & Reporting | Empathy | IT Acumen | Creative Problem Solving | Critical Thinking | MS Office Suites

Overview

7
7
years of professional experience

Work History

Personal Shopper

OCADO
London
10.2022 - 05.2023
  • A solid, reputable and enthusiastic professional recognized for consistent order accuracy, outstanding customer service and time management skills
  • Satisfying customer's needs and provide a pleasant shopping experience by providing customers with value worthy service.

Customer Service Assistant

Excellence Wood Global Enterprises
Lagos
01.2020 - 08.2021
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
  • Managed over 50 daily customer queries simultaneously through effective multitasking
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Observed organisational values and principles to provide excellent customer experiences
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

NYSC Intern

Federal Inland Revenue Service
Lagos
01.2019 - 11.2019
  • Enabled seamless customer experience, fostered a beneficial relationship with customers and supported the performance of the core organization’s activities
  • Distributed tax education materials to general public to spread awareness on benefits of paying taxes
  • Stayed abreast of changes to tax legislation, promptly implementing required changes to maintain compliance process efficiencies
  • Wrote daily reports detailing actions for internal use, client review, or official recordkeeping
  • Collected campaign performance data and used findings to inform future strategy
  • Directed team workflow and task delegation to support milestone and goal achievement
  • Developed social media presence and monitored activity to increase followers
  • Reduced customers’ complaint resolution time by 300% through the fast distribution of accented files
  • Conversed cordially with customers to build a long-lasting relationship, establishing trust between the organization and customers
  • Consciously contacted taxpayers to enlighten them on tax filing and other tax matters
  • Leveraged the customer relationship management software to restructure customers’ file complaints management by 200%.

Project Manager

BETTER SOCIETY BEGINS WITH ME INITIATIVE
03.2017 - 10.2018
  • Championed the successful conceptualization and delivery of humanitarian projects for the not-for-profit organization and fostered the overall vision
  • Built good working relationships with diverse team members to implement project plans and milestones effectively
  • Propelled the organization's humanitarian agenda through multiple result-yielding strategies
  • Played a crucial role in executing a project entailing the gifting of welfare packages to over 10,000 residents across 8 Nigeria states
  • Improved the organization’s success rate by 100% through sound analyzes, management and evaluation of projects
  • Delivered projects to meet intended objectives and make the desired impact for stakeholders’ utmost satisfaction.

Sales Assistant

FEMTECH INFORMATION TECHNOLOGY, Ilorin
02.2016 - 11.2016
  • Devoted, energetic sales assistant with a keen work ethic
  • Skilled in POS usage and inventory management
  • Ensure high levels of customer satisfaction through excellent sales service
  • Recommend and display items that match customer needs
  • Maintain outstanding store condition and visual merchandising standards.

Education

MSc - Human Resource Management (HRM

University of Greenwich

BSc - Mass Communications

University of Ilorin

Skills

Accurate money handling

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Timeline

Personal Shopper

OCADO
10.2022 - 05.2023

Customer Service Assistant

Excellence Wood Global Enterprises
01.2020 - 08.2021

NYSC Intern

Federal Inland Revenue Service
01.2019 - 11.2019

Project Manager

BETTER SOCIETY BEGINS WITH ME INITIATIVE
03.2017 - 10.2018

Sales Assistant

FEMTECH INFORMATION TECHNOLOGY, Ilorin
02.2016 - 11.2016

MSc - Human Resource Management (HRM

University of Greenwich

BSc - Mass Communications

University of Ilorin

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ABAYOMI IGE