ABAYOMI EMMANUEL LAWAL
Manchester / Bolton
Summary
Operations and customer experience professional with 11+ years of international experience across luxury hospitality environments in the UAE, UK, and Nigeria. Proven ability to resolve complex customer issues, coordinate operational and maintenance teams, and deliver high service standards in fast paced environments. Currently completing an MSc in International Management and seeking to apply strong operational and client relationship skills within property management or operations roles.
Overview
12
12
years of professional experience
4044
4044
years of post-secondary education
1
1
Certification
Work history
Front Office Associate and Acting Duty Manager
Hotel Indigo Manchester
Manchester
2025.01 - 2026.03
- Manage customer enquiries and operational requests, coordinating with housekeeping, maintenance, and security teams to ensure timely resolution.
- Lead service recovery for customer complaints and ensure issues are handled calmly and resolved effectively.
- Support daily operational activities and maintain high service standards during busy periods.
- Coordinate with maintenance teams and contractors to resolve facility related issues.
- Conduct night audit and end of day financial reconciliation.
Operations Supervisor (Agency)
Mint People
Manchester
2025.01 - 2026.03
- Supervise operational teams across large scale hospitality and event environments.
- Deliver pre shift briefings focused on service standards and safety procedures.
- Act as liaison between venue management and operational teams.
- Resolve operational challenges quickly to maintain smooth service delivery.
Duty Manager
Jumeirah Dar Al Masyaf & Jumeirah Al Qasr
Dubai
2022.01 - 2025.01
- Managed daily operations within a luxury five star resort environment serving international clientele.
- Acted as first escalation point for complex customer concerns.
- Coordinated teams including front office, housekeeping, engineering, and security.
- Improved guest satisfaction scores by up to 15 percent through proactive service recovery.
- Supervised teams of up to 30 staff and ensured compliance with service and safety standards.
Duty Manager
Jumeirah Creekside Hotel
Dubai
2018.01 - 2022.01
- Managed guest enquiries, complaints, and operational escalations.
- Coordinated with maintenance, housekeeping, and security teams.
- Supported operational reporting and service performance monitoring.
Front Office Supervisor
Jumeirah Creekside Hotel
Dubai
2017.01 - 2018.01
- Supervised front desk operations and coordinated guest service delivery.
- Managed reservations, check in and check out operations.
- Supported staff training and onboarding.
Front Office Supervisor
Lagos Airport Hotel
Lagos
2014.01 - 2017.01
- Led front office operations in a high volume airport hotel.
- Managed customer enquiries, complaints, and service recovery.
- Coordinated with housekeeping and maintenance teams.
Education
MSc - International Management
University of Greater Manchester
BSc - Computer Science
Lagos State University
Skills
- Customer Service Excellence
- Client Relationship Management
- Complaint Resolution and Service Recovery
- Operational Coordination
- Maintenance and Facilities Liaison
- Contractor and Stakeholder Communication
- Health and Safety Compliance Awareness
- Operational Reporting and Administration
- Team Leadership and Supervision
- Cross Department Collaboration
- Multicultural Communication
- Process Improvement and Efficiency
Certification
Duty Manager Training – Aimbridge EMEA (2025)
ADDITIONAL INFORMATION
- Experienced in working with multicultural teams and international clientele
- Flexible availability including evenings and weekends
- Eligible to work in the United Kingdom. Open to Skilled Worker visa sponsorship if required.
Timeline
Front Office Associate and Acting Duty Manager
Hotel Indigo Manchester
2025.01 - 2026.03
Operations Supervisor (Agency)
Mint People
2025.01 - 2026.03
Duty Manager
Jumeirah Dar Al Masyaf & Jumeirah Al Qasr
2022.01 - 2025.01
Duty Manager
Jumeirah Creekside Hotel
2018.01 - 2022.01
Front Office Supervisor
Jumeirah Creekside Hotel
2017.01 - 2018.01
Front Office Supervisor
Lagos Airport Hotel
2014.01 - 2017.01
MSc - International Management
University of Greater Manchester
BSc - Computer Science
Lagos State University