Abass Hemoh
London
Summary
Results-driven Online Fulfilment Manager with expertise in team leadership and operational efficiency. Led operations to enhance workflows and ensure compliance with health and safety standards. Managed delivery teams and streamlined stockroom processes in retail environments. Committed to utilising operational management skills to enhance performance in retail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Fulfilment Manager
Selfridges
01.2026 - 05.2026
- Led daily online fulfilment operations, coordinating workload and resource planning to meet volume demands efficiently.
- Managed and motivated the online fulfilment team, providing coaching, feedback, and support to maintain high performance and service standards.
- Monitored department KPIs including productivity, compliance, customer service, and cost awareness, taking action to improve performance where needed.
- Worked cross-functionally with shop floor teams, customer service, digital teams, buying and merchandising, and finance to ensure smooth order processing and issue resolution.
- Ensured fulfilment processes were carried out in line with health and safety, security, and company policies.
- Supported a customer-focused approach by helping deliver orders accurately, efficiently, and on time to meet Selfridges’ service promise.
- Identified opportunities to improve workflows, team efficiency, and operational standards across the department.
Delivery Team Leader
Inditex (Zara)
10.2023 - 12.2025
- Lead daily delivery and stockroom operations, coordinating teams to maintain fast replenishment and meet store targets.
- Forecast workload and allocate resource to ensure efficient floor replenishment during peak trading and sales periods.
- Managed health & safety compliance and maintained high standards of stock organisation to support operational resilience.
- Used handheld devices and stock systems to support inventory checks, stock accuracy and problem resolution.
- Trained and developed colleagues on stockroom best practice, improving team productivity and collaboration with sales departments.
Footwear & Stockroom Specialist
Adidas
04.2021 - 10.2023
- Delivered training to staff on new footwear tech, performance materials, and sizing
- Coordinated footwear launches and ensured strategic product placement on shop floor
- Streamlined stockroom processes, reducing item retrieval time by 20%
Exam Invigilator
St. Bonaventure’s School
05.2018 - 06.2021
- Maintained integrity and order during GCSE and A-Level exam sessions
Night Delivery Assistant
Argos
11.2019 - 01.2021
- Processed over 2,000 units during night shifts while maintaining organisation and efficiency
- Identified optimal stockroom layouts to improve product access for team
Team Leader
Compass Group (Sheffield United/Chelsea FC)
11.2016 - 06.2019
- Managed 9–12 staff during high-volume matchdays and events
- Handled float setup, post-shift cleaning, and money reconciliation
Student Teacher (Work Placement)
St. Bonaventure’s School
02.2018 - 04.2018
- Assisted PE teachers and developed engaging lesson content using PowerPoint
- Observed and applied various teaching strategies in sports science education
Project Assistant
Intelligent Health
06.2015 - 11.2015
- Engaged city schools in community health project, fostering collaboration and awareness
- Led workshops and conducted risk assessments to enhance initiative visibility on social platforms
Education
Advanced Apprenticeship - Sporting Excellence
British Athletics
Birmingham, BIR12-2015
MSc - Sports Therapy
London Metropolitan University
London10-2023
BSc - Sports & Exercise Science
Sheffield Hallam University
Sheffield06-2019
A-Levels - Sports & Exercise Science, Trinity Drama & Speech
St. Bonaventure’s Sixth Form
London01-2016
GCSEs -
St. Bonaventure’s School
London01-2014
Skills
- E-commerce logistics
- Order fulfilment
- Data analysis
- Performance monitoring
- High-pressure multitasking
- Written and verbal communication
- Written and verbal communication
- Team leadership & collaboration
- Team building
- Office & SPSS proficiency
- Team building
Custom
- MSc Sports Therapy, London Metropolitan University, 2020-10-01, 2023-10-01
- BSc Sports & Exercise Science, Sheffield Hallam University, 2016-09-01, 2019-06-01, ACS Sports Officer (2017 – 2019)
- Sports Massage Level 3, 2021-04-01
- Emergency First Aid at Work, 2022-01-01, 2023-10-01
- A-Levels, St. Bonaventure’s Sixth Form, 2014-01-01, 2016-06-01, DDD, Distinction
- GCSEs, St. Bonaventure’s School, 2009-01-01, 2014-01-01, 10 A
- -C
- Advanced Apprenticeship in Sporting Excellence, British Athletics, 2014-12-01, 2015-12-01
Languages
English
Proficient
C2
Certification
- Level 3 Sports Massage
- First Aid at Work
Hobbies and interests
- Footwear and Fashion
- Athletics
- Football
- Photography
- Videography
Timeline
Online Fulfilment Manager
Selfridges
01.2026 - 05.2026
Delivery Team Leader
Inditex (Zara)
10.2023 - 12.2025
Footwear & Stockroom Specialist
Adidas
04.2021 - 10.2023
Night Delivery Assistant
Argos
11.2019 - 01.2021
Exam Invigilator
St. Bonaventure’s School
05.2018 - 06.2021
Student Teacher (Work Placement)
St. Bonaventure’s School
02.2018 - 04.2018
Team Leader
Compass Group (Sheffield United/Chelsea FC)
11.2016 - 06.2019
Project Assistant
Intelligent Health
06.2015 - 11.2015
Advanced Apprenticeship - Sporting Excellence
British Athletics
MSc - Sports Therapy
London Metropolitan University
BSc - Sports & Exercise Science
Sheffield Hallam University
A-Levels - Sports & Exercise Science, Trinity Drama & Speech
St. Bonaventure’s Sixth Form
GCSEs -
St. Bonaventure’s School