Abas Maye

My role involved greeting customers at the till, helping them checkout and filling the shelves on the shop floor. I also assisted customers with any enquiries.

I have a background in customer service so this role has allowed me to build on my soft skills further, in particular communication, team work and time management.

My role was within the picking department at an Amazon warehouse. I was required to communicate with robots to select products that have been ordered and send them to the packing department. My efficiency is monitored and I was required to select items at a fast rate, which can be physically demanding. This has allowed me to build on productivity skills further, as well as adaptability.

• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organisation.
• Managed scheduling for store shifts to accomplish proper staffing.
• Maintained, cleaned and organised store to provide positive shopping experience for customers and inspiring workplace for team members
• Collaborated with Store Manager to analyse sales data, identify trends, and develop targeted action plans.
• Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Assist my colleagues by contributing to achieving sales targets and supporting the Store Manager by overseeing daily operations which included opening/closing procedures.

• Proactively identified opportunities for upselling or cross-selling additional products/services to achieve sales targets.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.