A Baati Kalle
Bolton
Summary
Results-driven Security Operations and Area Manager with over 20 years’ experience leading multi-site SIA-licensed security teams in diverse environments. Expertise includes operational leadership, incident management, compliance audits, and client relationship management. Proven ability to enhance service delivery and staff performance while ensuring regulatory compliance and customer satisfaction across Greater Manchester and the North West.
Overview
10
10
years of professional experience
Work History
Area Manager
Professional Security Services Provider Ltd
Greater Manchester
10.2025 - Current
- Manage multi-site security operations across Greater Manchester client locations daily.
- Lead site supervisors and frontline security officers across multiple contracts.
- Coordinate incident responses and liaise with emergency services when required.
- Run compliance audits, inspections, and risk assessments to protect standards.
- Plan rotas, staffing levels, shift cover, overtime allocation, and resources.
- Produce accurate incident documentation, operational reports, and management updates.
- Deliver staff training, mentoring, and development to raise KPI performance.
- Maintain client relationships through scheduled site visits and operational reviews.
Area Manager
Elite Security NW Ltd
Greater Manchester
10.2023 - 10.2025
- Managed security operations across multiple sites throughout Greater Manchester and the North West.
- Led teams of supervisors and SIA-licensed security officers to maintain high standards of service delivery.
- Monitored operational performance against KPIs and implemented improvements where required.
- Conducted compliance audits, site inspections, and dynamic risk assessments.
- Managed staff scheduling, absence management, overtime allocation, and emergency shift cover.
- Maintained positive working relationships with clients and responded professionally to operational concerns and incidents.
- Delivered training and operational briefings to improve team performance and customer service standards.
Security Supervisor
Samson Security
07.2022 - 10.2023
- Supervised frontline security operations within high-risk and public-facing environments.
- Managed CCTV systems, access control, patrols, and incident response procedures.
- Coordinated emergency responses and acted as point of contact for emergency services during incidents.
- Delivered team briefings, training and welfare support for security personnel.
- Completed incident reports, operational documentation and shift handovers to a high professional standard.
- Fire | Facilities
Security Officer / CCTV Operator
360 Alert Security Ltd
01.2016 - 07.2022
- Operated CCTV control room systems in accordance with SIA legislation and company procedures.
- Responded to alarms, security incidents, emergency evacuations and lone-worker monitoring.
- Maintained accurate incident records and prepared reports for management and police where required.
Concierge Security Officer
Professional Witnesses Limited
Bolton
10.2017 - 06.2019
- Delivered front-line security and concierge services, ensuring safety and support for university community.
- Monitored access control systems and conducted patrols to enhance campus safety, responding effectively to incidents and welfare concerns.
- Cultivated professional relationships with students, staff, contractors, and visitors to foster a secure and welcoming campus environment.
- Produced accurate incident logs and operational reports in line with university procedures.
Education
Diploma - ICT
Masinde Muliro University
Kakamega Kenya 01-2011
Skills
- SECURITY OPERATIONS MANAGEMENT
- MULTI-SITE GUARDING OPERATIONS
- SIA-LICENSED TEAM LEADERSHIP
- STAFF DEPLOYMENT & ROTA PLANNING
- KPI & PERFORMANCE MANAGEMENT
- HEALTH & SAFETY COMPLIANCE
- CCTV & ACCESS CONTROL SYSTEMS
- Incident response coordination
- Compliance audits
- OPERATIONAL REPORTING & DOCUMENTATION
- CLIENT RELATIONSHIP MANAGEMENT
- Customer service engagement
- Staff training
- EMERGENCY SERVICES LIAISON
Accomplishments
- Employee of the Year – 2022 for professionalism, leadership and operational excellence.
- Successfully managed multi-site guarding operations while maintaining KPI compliance and client satisfaction.
- Developed and delivered emergency response and operational training programmes for frontline staff.
- Maintained strong client relationships across multiple contracts, supporting operational continuity and service quality.
Custom
- SIA Door Supervisor Licence
- SIA CCTV Licence (Public Space Surveillance)
- CompTIA Security+
- CompTIA CySA+ (Cybersecurity Analyst)
- CompTIA A+ / Network+
- Emergency First Aid at Work
- CSCS Card
- Traffic Marshal Certification
- Diploma in ICT, Masinde Muliro University, 2011
- ECDL Level 1, 2 & 3
- Full UK Driving Licence (Clean)
- Own Vehicle
Timeline
Area Manager
Professional Security Services Provider Ltd
10.2025 - Current
Area Manager
Elite Security NW Ltd
10.2023 - 10.2025
Security Supervisor
Samson Security
07.2022 - 10.2023
Concierge Security Officer
Professional Witnesses Limited
10.2017 - 06.2019
Security Officer / CCTV Operator
360 Alert Security Ltd
01.2016 - 07.2022
Diploma - ICT
Masinde Muliro University