Aayushi Shah
Occupational & Organizational Psychologist- BPS
London,United Kingdom
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Client Vulnerability Specialist
BARCLAYS BANK PLC, United Kingdom
London, England
06.2024 - Current
- Assisted in developing strategic plan that aligned with long-term company goals.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Improved team collaboration by initiating regular strategy meetings.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Mental Health Support Worker (SEN)
Educational Supply
Liverpool, Liverpool
01.2024 - 06.2024
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Talent Acquisition Specialist
DarwinBox
Mumbai
01.2021 - 09.2022
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
Education
Master of Science - Occupational And Organizational Psychology- BPS
University of Liverpool
Liverpool 09.2022 - 12.2023
Bachelor of Science - Clinical Psychology
Amity University
Mumbai 02.2018 - 02.2021
A Levels- School Topper -
Indian School Al Wadi Al Kabir
Muscat, Oman 01.2006 - 05.2018
Skills
Customer relations
Certification
Mental health First Aid Training - 2025
United Nations Global Volunteer
Aiesec In SLIIT, Completed 2019 for contributing towards the goal of Improving Mental Health.
- Designed and delivered wellbeing and empowerment workshops for vulnerable communities.
- Advocated for inclusivity and adapted support models to diverse cultural contexts.
Timeline
Client Vulnerability Specialist
BARCLAYS BANK PLC, United Kingdom
06.2024 - Current
Mental Health Support Worker (SEN)
Educational Supply
01.2024 - 06.2024
Master of Science - Occupational And Organizational Psychology- BPS
University of Liverpool
09.2022 - 12.2023
Talent Acquisition Specialist
DarwinBox
01.2021 - 09.2022
Bachelor of Science - Clinical Psychology
Amity University
02.2018 - 02.2021
A Levels- School Topper -
Indian School Al Wadi Al Kabir
01.2006 - 05.2018
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