Aayushi Shah
Occupational & Organizational Psychologist- BPS
London,United Kingdom
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Client Vulnerability Specialist
BARCLAYS BANK PLC, United Kingdom
London, England
06.2024 - Current
- Assisted in developing strategic plan that aligned with long-term company goals.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Improved team collaboration by initiating regular strategy meetings.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Mental Health Support Worker (SEN)
Educational Supply
Liverpool, Liverpool
01.2024 - 06.2024
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Talent Acquisition Specialist
DarwinBox
Mumbai
01.2021 - 09.2022
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
Education
Master of Science - Occupational And Organizational Psychology- BPS
University of Liverpool
Liverpool 09.2022 - 12.2023
Bachelor of Science - Clinical Psychology
Amity University
Mumbai 02.2018 - 02.2021
A Levels- School Topper -
Indian School Al Wadi Al Kabir
Muscat, Oman 01.2006 - 05.2018
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Proficient in SPSS, ATS, Microsoft Office
Business reporting
Adaptability and flexibility
Effective communication
Relationship building
Certification
Mental health First Aid Training - 2025
United Nations Global Volunteer
Aiesec In SLIIT, Completed 2019 for contributing towards the goal of Improving Mental Health.
- Designed and delivered wellbeing and empowerment workshops for vulnerable communities.
- Advocated for inclusivity and adapted support models to diverse cultural contexts.
Timeline
Client Vulnerability Specialist
BARCLAYS BANK PLC, United Kingdom
06.2024 - Current
Mental Health Support Worker (SEN)
Educational Supply
01.2024 - 06.2024
Master of Science - Occupational And Organizational Psychology- BPS
University of Liverpool
09.2022 - 12.2023
Talent Acquisition Specialist
DarwinBox
01.2021 - 09.2022
Bachelor of Science - Clinical Psychology
Amity University
02.2018 - 02.2021
A Levels- School Topper -
Indian School Al Wadi Al Kabir
01.2006 - 05.2018