AAYUSH SINGH
Bath
Summary
Reliable and dedicated, with strong communication and problem-solving abilities proficiency in customer service and administrative tasks. Excels manage customer inquiries and organise data, ensuring smooth workflow and customer satisfaction. Eager to contribute to the success of [Desired Position] role.
Overview
4
4
years of professional experience
Work history
Customer Service Administrator
Tata Consultancy Services
Mumbai
01.2024 - 06.2024
- Managed customer service inquiries via phone, email, and in-person communication, ensuring excellent service delivery
- Created and maintained customer accounts in the company database, ensuring up-to-date and accurate information
- Assisted in the management of administrative tasks, including filing, data entry, and generating reports
- Provided clerical support for the HR department, including assisting with employee onboarding and maintaining employee records
- Collaborated with cross-functional teams to ensure customer requests were handled efficiently and in compliance with organizational policies
Event Coordinator & Service Lead
Student Council
01.2022 - 01.2023
- Company Overview: Gautam Buddha University
- Managed service operations for events with 500+ attendees, ensuring seamless food, beverage, and guest services
- Led a team of 10, maintaining high standards of service and accurate financial records
- Awarded 'Best Event Coordinator' for excellence in organisation and service delivery
- Gautam Buddha University
COVID-19 Response Team Member
NGO
01.2020 - 12.2020
- Supported 100+ families during the pandemic, featured in The Times of India for exceptional community service
- Developed multitasking and problem-solving skills managing operations under pressure
Education
MSc - Computer Science
University of Bath
09/2024 -
Bachelor of Technology - Electronics and Communication
Gautam Buddha University
India 07/2019 - 08/2023
Skills
- Customer Service Excellence
- Team Collaboration
- Adaptability and Quick Learning
- Problem-solving
- Communication
- Communication clarity
- Client Relationship Management
Achievemensts
- Featured in The Times of India for community service excellence.
- 'Best Event Coordinator' award recipient.
- Hackathon Runner-Up: Secured 2nd place in a university-wide competition, showcasing creativity, teamwork, and technical skills.
- Consistently positive peer and supervisor feedback.
Timeline
Customer Service Administrator
Tata Consultancy Services
01.2024 - 06.2024
Event Coordinator & Service Lead
Student Council
01.2022 - 01.2023
COVID-19 Response Team Member
NGO
01.2020 - 12.2020
MSc - Computer Science
University of Bath
09/2024 -
Bachelor of Technology - Electronics and Communication
Gautam Buddha University
07/2019 - 08/2023
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