Aastha Sharma
Milton Keynes,UK
Summary
Dynamic consultant with a proven track record at United Health Group, excelling in IT Service management and compliance. Leveraged ITIL expertise to enhance accountability and visibility, optimizing hardware utilization. Skilled in problem-solving and team collaboration, driving cost-effective solutions and stakeholder satisfaction. Passionate about maximizing IT asset value and fostering strong vendor relationships.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Consultant
United Health Group (Optum)
Gurgaon
06.2017 - 03.2025
- Managed hardware acquisition and contract renewals, ensuring compliance with organisational directives.
- Developed asset management standards to enhance accountability and visibility of hardware assets.
- Conducted audits to reconcile hardware against the asset base, maintaining accuracy.
- Collaborated with stakeholders to define metrics and report on IT asset management effectiveness.
- Utilised HAM tools for tracking and optimising hardware asset usage.
- Led initiatives for cost-effective IT hardware asset utilisation.
- Oversaw Disposal programme for secure disposal of end-of-life assets globally.
- Coordinated CAB meetings and risk assessments for high-impact changes.
- Managed stakeholder communications to ensure alignment and transparency throughout project lifecycles.
Sr. Analyst
HCL Technologies
Noida
08.2014 - 06.2017
- Responsible to maintain the inventory configuration items and information about licensing/software assets acquired to deliver IT services.
- Critical issue coordination - Initiating, co-ordinating severity 1 bridge calls until workaround implementation.
- Knowledge transfer, Monthly report discussions.
- Business updates and modification with ITIL, SLA, KPI management.
- Escalations and Customer Satisfaction management.
- Managing monitoring team to coordinate the events in the infrastructure/Applications environment.
Education
10th -
D.A.V. Public School
New Delhi, Delhi 04.2007 - 03.2008
12th - undefined
D.A.V. Public School
New Delhi, Delhi 04.2009 - 03.2010
B.tech - undefined
RKGITW
Ghaziabad, UP 08.2010 - 06.2014
Skills
- ITSM
- ITIL
- Change management
- Asset Tracking and Inventory Management
- Compliance and Audit Management
- SOP Development
- Vendor Management
- MS Office
- Team collaboration
- Technical review
- MySQL Beginner's level
- Problem-solving
- Risk assessment
- Training and development
- Customer relationship management
Personal Information
Title: Consultant
Timeline
Consultant
United Health Group (Optum)
06.2017 - 03.2025
Sr. Analyst
HCL Technologies
08.2014 - 06.2017
B.tech - undefined
RKGITW
08.2010 - 06.2014
12th - undefined
D.A.V. Public School
04.2009 - 03.2010
10th -
D.A.V. Public School
04.2007 - 03.2008
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