Summary
Overview
Work history
Education
Reference
Timeline
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Aarya Tiwari

Summary

Friendly Front Office Associate known for enhancing guest experiences and streamlining operations. Played key role in boosting guest satisfaction and improving check-in efficiency through attentive service and quick problem-solving. Regularly foster positive relationships with guests and colleagues, contributing to welcoming and productive work environment.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Front office associate

Royal Tulip International
Navi Mumbai
04.2024 - 05.2025
  • Providing expectational customer service, ensuring a positive and memorable experience for hotel guests throughout the stay.
  • Assist check in and check out processes, delivering efficient and accurate service while adhering to hotel policies and procedures.
  • Responding promptly to guest inquiries, requests and concerns resolving issues in a professional and courteous manner or escalating them to appropriate departments.


Guest service agent (Internship)

Embassy Suites By Hilton Atlanta
Atlanta , United States of America
12.2022 - 12.2023
  • Managed hotel reservations for optimal room occupancy.
  • Enhanced guest satisfaction by providing prompt and courteous service. Utilizing the hotel's property management system (PMS) to manage guest reservations, process payments, and maintain accurate guest records.
  • Collaborated with cross-functional teams, including housekeeping and maintenance, to fulfil guest needs and maintain a high standard of service.
  • Assisted guests with luggage to their rooms for optimal satisfaction.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.

Trainee (internship)

Vivanta by Taj
Navi Mumbai
06.2022 - 12.2022
  • Utilizing the hotel's property management system (PMS) to manage guest reservations, process payments, and maintain accurate guest records.
  • Collaborated with cross-functional teams, including housekeeping and maintenance, to fulfil guest needs and maintain a high standard of service.
  • Assisted guests with luggage to their rooms for optimal satisfaction.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.

Education

Bachelor of Business Administration - Hospitality

NMIMS, Navi Mumbai
Navi Mumbai, India
07.2019 - 08.2022

Reference

Mr. Derrick Stanislawski,(Human Resource Manager)- Embassy Suites by Hilton-(+1 678-686-0707)

Timeline

Front office associate

Royal Tulip International
04.2024 - 05.2025

Guest service agent (Internship)

Embassy Suites By Hilton Atlanta
12.2022 - 12.2023

Trainee (internship)

Vivanta by Taj
06.2022 - 12.2022

Bachelor of Business Administration - Hospitality

NMIMS, Navi Mumbai
07.2019 - 08.2022

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Aarya Tiwari