Aarya Tiwari
Summary
Friendly Front Office Associate known for enhancing guest experiences and streamlining operations. Played key role in boosting guest satisfaction and improving check-in efficiency through attentive service and quick problem-solving. Regularly foster positive relationships with guests and colleagues, contributing to welcoming and productive work environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Front office associate
Royal Tulip International
Navi Mumbai
2024.04 - 2025.05
- Providing expectational customer service, ensuring a positive and memorable experience for hotel guests throughout the stay.
- Assist check in and check out processes, delivering efficient and accurate service while adhering to hotel policies and procedures.
- Responding promptly to guest inquiries, requests and concerns resolving issues in a professional and courteous manner or escalating them to appropriate departments.
Guest service agent (Internship)
Embassy Suites By Hilton Atlanta
Atlanta , United States of America
2022.12 - 2023.12
- Managed hotel reservations for optimal room occupancy.
- Enhanced guest satisfaction by providing prompt and courteous service. Utilizing the hotel's property management system (PMS) to manage guest reservations, process payments, and maintain accurate guest records.
- Collaborated with cross-functional teams, including housekeeping and maintenance, to fulfil guest needs and maintain a high standard of service.
- Assisted guests with luggage to their rooms for optimal satisfaction.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
Trainee (internship)
Vivanta by Taj
Navi Mumbai
2022.06 - 2022.12
- Utilizing the hotel's property management system (PMS) to manage guest reservations, process payments, and maintain accurate guest records.
- Collaborated with cross-functional teams, including housekeeping and maintenance, to fulfil guest needs and maintain a high standard of service.
- Assisted guests with luggage to their rooms for optimal satisfaction.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
Education
Bachelor of Business Administration - Hospitality
NMIMS, Navi Mumbai
Navi Mumbai, India 2019.07 - 2022.08
Reference
Mr. Derrick Stanislawski,(Human Resource Manager)- Embassy Suites by Hilton-(+1 678-686-0707)
Timeline
Front office associate
Royal Tulip International
2024.04 - 2025.05
Guest service agent (Internship)
Embassy Suites By Hilton Atlanta
2022.12 - 2023.12
Trainee (internship)
Vivanta by Taj
2022.06 - 2022.12
Bachelor of Business Administration - Hospitality
NMIMS, Navi Mumbai
2019.07 - 2022.08