Alisha Pires
VASCO ,India
Summary
Dynamic and customer-focused professional with expertise in guest relations and customer service, complemented by strong skills in reservation and front office operations. Proficient in sales and upselling techniques, time and inventory management, as well as MS Office and Tally. Known for strong communication and public relations abilities, coupled with a positive disposition. Committed to enhancing customer satisfaction and operational efficiency while pursuing opportunities for career advancement in hospitality management.
Overview
8
8
years of professional experience
Work history
Hostess (Guest Relations & Reservations)
Volto Restaurant and Lounge
03.2024 - 01.2026
- Company Overview: Bahrain.
- Managed reservations through phone and online platforms, with accuracy.
- Delivered excellent guest service, promptly addressing inquiries, and concerns.
- Maintained cleanliness and organisation of the hostess area.
- Fostered teamwork to create a positive, professional environment.
- Bahrain
Hostess
Gulf Hotel (Fusions By Tala)
10.2022 - 02.2024
- Company Overview: Bahrain
- Greeted and guided guests to seating, ensuring a welcoming atmosphere.
- Provided personalised customer service and accommodated dietary needs.
- Increased revenue by recommending menu items, and upselling options.
- Handled guest feedback, ensuring timely resolution of concerns.
- Bahrain
Hostess
Mi Casa
10.2021 - 10.2022
- Company Overview: Bahrain
- Assisted guests with menu details and restaurant information.
- Supported management with POS account handling and financial transactions.
- Managed daily inventory to support efficient operations.
- Bahrain
Retail Sales Representative
Tanishq Jewellery Showroom
11.2020 - 09.2021
- Company Overview: Goa, India
- Welcomed customers, understood requirements, and recommended products.
- Consistently exceeded monthly and quarterly sales targets.
- Built strong client relationships to enhance repeat business.
- Goa, India
Reservations Representative
Kenilworth Resort & Spa
08.2019 - 06.2020
- Company Overview: Goa, India
- Processed reservations, cancellations, and modifications accurately.
- Prepared and distributed closing reports for relevant departments.
- Handled customer inquiries regarding rates, availability, and services.
- Goa, India
Front Office Agent
Alila Diwa Goa by Hyatt
02.2018 - 03.2019
- Company Overview: Goa, India
- Handled check-ins/check-outs using Opera system.
- Delivered exceptional service by addressing guest concerns.
- Efficiently managed calls and submitted night reports.
- Goa, India
Education
Graduation - Commerce
Open Mumbai University
Diploma - Aviation, Hospitality & Customer Service
Chowgule Centre for Applied Professional Studies
Certified Course - Tally
Maharashtra
Higher Secondary Certificate -
SPKM College
MaharashtraSecondary School Certificate -
Milagris High School
MaharashtraSkills
- Guest Relations & Customer Service
- Reservation & Front Office Operations
- Sales & Upselling Techniques
- Time & Inventory Management
- MS Office & Tally
- Strong Communication & Public Relations
- Positive disposition
Languages
English
Hindi
Marathi
Konkani
Timeline
Hostess (Guest Relations & Reservations)
Volto Restaurant and Lounge
03.2024 - 01.2026
Hostess
Gulf Hotel (Fusions By Tala)
10.2022 - 02.2024
Hostess
Mi Casa
10.2021 - 10.2022
Retail Sales Representative
Tanishq Jewellery Showroom
11.2020 - 09.2021
Reservations Representative
Kenilworth Resort & Spa
08.2019 - 06.2020
Front Office Agent
Alila Diwa Goa by Hyatt
02.2018 - 03.2019
Diploma - Aviation, Hospitality & Customer Service
Chowgule Centre for Applied Professional Studies
Certified Course - Tally
Maharashtra
Higher Secondary Certificate -
SPKM College
Secondary School Certificate -
Milagris High School
Graduation - Commerce
Open Mumbai University