Enthusiastic and dedicated professional with strong communication and motivational skills. Proven ability to deliver high-quality results consistently and proactively in pressurised environments. Collaborative team player with a logical approach to problem-solving and task execution.
Overview
8
8
years of post-secondary education
12
12
years of professional experience
Work history
Warehouse coordinator
Gist Ltd
2026.02 - Current
Lead and coordinated warehouse activities across inbound, picking and dispatch operations.
Monitored productivity, quality and safety standards to maintain operational excellence.
Allocated work and managed priorities to meet operational targets efficiently.
Provided day-to-day guidance, coaching and support to warehouse colleagues.
Carried out regular floor walks, identifying issues and resolving operational challenges.
Supported performance conversations and encouraged high standards across the team.
Ensured inbound deliveries are checked accurately and warehouse systems remain up to date.
Performed daily stock checks to verify inventory levels and ensure accuracy. to ensure the Orders were fulfilled and the system was up-to-date.
Delivered clear and comprehensive shift handovers.
Promoted a positive safety culture and ensured compliance with company procedures.
Transport coordinator
Gist Ltd
Chesterfield, Derbyshire
2025.08 - 2026.02
Coordinate and dispatch drivers and vehicles on scheduled routes to ensure timely pickups and deliveries.
Proactively resolve operational issues such as vehicle breakdowns, route delays, and last-minute schedule changes to minimise disruption to service.
Ensure accurate communication of route plans, collection details, and operational updates to drivers.
Served as primary point of contact for drivers and external suppliers, facilitating clear and effective communication.
Built strong relationships with drivers and customers to enhance communication and collaboration.
Enhanced customer loyalty through immediate, accurate responses to ad-hoc bookings.
Maintained accurate transport records and logged all movements to support operational integrity.
Maintained accurate records of all transport activities, aiding audits and reviews.
Handled emergency situations effectively maintaining calm under pressure.
Warehouse Operative
GIST LTD
2022.09 - 2026.07
The consistent maintenance of pick rates exceeding company KPI.
The accurate selection and distribution of products for customer orders.
Prepared items for timely dispatch and safe transportation.
Facilitated smooth workflow by promptly processing incoming stocks.
The organisation and stacking of pallets.
Maintaining a suitable environmental standard following health and safety regulations.
Reduced damages with careful handling and storage of fragile items.
Maintained safety regulations by enforcing strict adherence to company policies.
Demonstrated resilience by effectively completing tasks independently in a fast-paced environment.
Provided support to colleagues by helping with tasks during busy periods.
Customer Assistant
Exotic pets LTD
2020.07 - 2021.06
Delivered excellent customer service at point of sale and on shop floor, enhancing customer experience.
Utilised strong communication and negotiation skills to maintain customer satisfaction, offering refunds only as a last resort.
Monitored customer feedback and implemented changes that consistently exceeded customer satisfaction goals of 90%.
Promoted complementary products at the point of sale to enhance customer experience. at the point of purchase boosting overall sales volumes.
My role entailed building customer confidence by providing in-depth explanations of equipment and its applications.
Handled cash transactions accurately, enhancing trust between business and clientele.
Restocked merchandise on shelves to ensure availability for customers., replaced expired stock, and accepted deliveries.
Updated product labels for compliance and accurate pricing.
I accepted telephone calls promptly in an enthusiastic, courteous, and efficient manner.
Working in accordance with picking deadlines when collecting customer orders developed my ability to work effectively under pressure.
I successfully reallocated warehouse floor plans, which aimed to cut expenses and improve fluidity of incoming and outgoing orders.
Customer Assistant/Department Manager
Willow Springs Pet & Play Centre
2014.11 - 2020.07
Engaged with customers to analyse and understand key sales drivers in the marketplace.
I delivered prompt service at all times in order to prioritise customer needs.
Supervised team members in fast-paced environment, directing tasks to ensure timely store opening.
Restocked shelves regularly to ensure product availability for customers.
I frequently maintained cleanliness on the shop floor in alignment with health and safety precautions.
Consistently able to direct colleagues and manage tasks in challenging situations, E.g. Power cuts.
Executed detailed picking, packing, and dispatch of stock to maintain operational efficiency.
Initiated and coordinated warehouse operational policies to ensure high-quality service delivery.
Frequently conferred with purchasing personnel and vendors regarding stock procurement and availability.
Achieved minimum expenditure and efficiency by controlling the warehouse budget.
Conducted thorough evaluations of supplies and inventory for quality assurance.
Optimised pallet arrangement for efficient storage and safe transportation of products.
Optimised pallet arrangement for efficient storage and safe transportation of products.