Yuemeng Kou
Edunburgh,Midlothian
Summary
Detail‑oriented and organised administrative candidate with an MSc from the University of Edinburgh , holding first-hand experience of Learn, EUCLID and UoE academic systems. Proven track record in customer service, enquiry triage, accurate data management, workload prioritisation and team collaboration. Fluent in English (IELTS 7.0) and native Mandarin. Committed to delivering efficient teaching, assessment and student administrative support with flexibility for peak academic periods.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer & Administrative Support
SGD Management
Edinburgh, Midlothian
03.2025 - Current
- Serve as first point of contact for client enquiries, providing clear, professional responses and escalating complex matters appropriately.
- Conduct accurate data entry, document filing and information updating with strict attention to detail and deadlines.
- Prioritise competing daily tasks and collaborate flexibly within a team to cover duties during absences.
- Maintain consistent communication with internal and external stakeholders to ensure smooth service delivery.
Customer Service Support (Front of House)
Three Rivers Catering
Edinburgh, Midlothian
04.2024 - 03.2025
- Delivered high-quality customer service in fast-paced environments, managing enquiries and resolving routine issues efficiently.
- Organised daily workflows, maintained accurate records and met operational deadlines under pressure.
- Worked collaboratively within a team and adapted quickly to changing priorities and rotas.
- Demonstrated patience, reliability and strong communication when supporting diverse stakeholders.
Intern Account Executive
Mandarin Consulting
Edinburgh, Midlothian
07.2023 - 09.2023
- Supported administrative coordination, scheduling and follow-up processes for internal and external clients.
- Maintained organised records and assisted in delivering services within set timelines.
Social Media Operator Intern
Shaanxi Radio and Television Innovation Centre
Xi'an
03.2021 - 04.2022
- Updated digital content, collated materials and ensured accuracy of online information.
- Assisted with routine administrative tasks and team coordination.
Editor Intern
Chinese Business View
Xi'an
09.2020 - 12.2020
- Completed document verification, information collation and content checking with high precision.
- Worked to strict deadlines and complied with formal organisational standards.
Education
Master of Science - Digital Sociology
University of Edinburgh
Edinburgh,United Kingdom 09.2022 - 11.2023
Bachelor of Arts - Sociology
Jilin University
Changchun,China 09.2016 - 06.2020
Bachelor of Science - Economics
Jilin University
Changchun,China 09.2017 - 06.2019
Skills
- Academic Admin Support : Assessment tracking, student record management, meeting scheduling, minute taking, course material collation
- IT Skills : Microsoft Office 365 (Word, Excel, Teams, SharePoint), Learn, EUCLID, data entry & record maintenance
- Core Competencies : Enquiry triage, workload prioritisation, teamwork, flexibility, proactive problem-solving, customer-focused service
- Languages : English (Fluent, IELTS 70); Mandarin (Native)
Timeline
Customer & Administrative Support
SGD Management
03.2025 - Current
Customer Service Support (Front of House)
Three Rivers Catering
04.2024 - 03.2025
Intern Account Executive
Mandarin Consulting
07.2023 - 09.2023
Master of Science - Digital Sociology
University of Edinburgh
09.2022 - 11.2023
Social Media Operator Intern
Shaanxi Radio and Television Innovation Centre
03.2021 - 04.2022
Editor Intern
Chinese Business View
09.2020 - 12.2020
Bachelor of Science - Economics
Jilin University
09.2017 - 06.2019
Bachelor of Arts - Sociology
Jilin University
09.2016 - 06.2020