Yuemeng Kou
Edunburgh,Midlothian
Summary
Detail‑oriented and organised administrative candidate with an MSc from the University of Edinburgh , holding first-hand experience of Learn, EUCLID and UoE academic systems. Proven track record in customer service, enquiry triage, accurate data management, workload prioritisation and team collaboration. Fluent in English (IELTS 7.0) and native Mandarin. Committed to delivering efficient teaching, assessment and student administrative support with flexibility for peak academic periods.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer & Administrative Support
SGD Management
Edinburgh, Midlothian
2025.03 - Current
- Serve as first point of contact for client enquiries, providing clear, professional responses and escalating complex matters appropriately.
- Conduct accurate data entry, document filing and information updating with strict attention to detail and deadlines.
- Prioritise competing daily tasks and collaborate flexibly within a team to cover duties during absences.
- Maintain consistent communication with internal and external stakeholders to ensure smooth service delivery.
Customer Service Support (Front of House)
Three Rivers Catering
Edinburgh, Midlothian
2024.04 - 2025.03
- Delivered high-quality customer service in fast-paced environments, managing enquiries and resolving routine issues efficiently.
- Organised daily workflows, maintained accurate records and met operational deadlines under pressure.
- Worked collaboratively within a team and adapted quickly to changing priorities and rotas.
- Demonstrated patience, reliability and strong communication when supporting diverse stakeholders.
Intern Account Executive
Mandarin Consulting
Edinburgh, Midlothian
2023.07 - 2023.09
- Supported administrative coordination, scheduling and follow-up processes for internal and external clients.
- Maintained organised records and assisted in delivering services within set timelines.
Social Media Operator Intern
Shaanxi Radio and Television Innovation Centre
Xi'an
2021.03 - 2022.04
- Updated digital content, collated materials and ensured accuracy of online information.
- Assisted with routine administrative tasks and team coordination.
Editor Intern
Chinese Business View
Xi'an
2020.09 - 2020.12
- Completed document verification, information collation and content checking with high precision.
- Worked to strict deadlines and complied with formal organisational standards.
Education
Master of Science - Digital Sociology
University of Edinburgh
Edinburgh,United Kingdom 2022.09 - 2023.11
Bachelor of Arts - Sociology
Jilin University
Changchun,China 2016.09 - 2020.06
Bachelor of Science - Economics
Jilin University
Changchun,China 2017.09 - 2019.06
Skills
- Academic Admin Support : Assessment tracking, student record management, meeting scheduling, minute taking, course material collation
- IT Skills : Microsoft Office 365 (Word, Excel, Teams, SharePoint), Learn, EUCLID, data entry & record maintenance
- Core Competencies : Enquiry triage, workload prioritisation, teamwork, flexibility, proactive problem-solving, customer-focused service
- Languages : English (Fluent, IELTS 70); Mandarin (Native)
Timeline
Customer & Administrative Support
SGD Management
2025.03 - Current
Customer Service Support (Front of House)
Three Rivers Catering
2024.04 - 2025.03
Intern Account Executive
Mandarin Consulting
2023.07 - 2023.09
Master of Science - Digital Sociology
University of Edinburgh
2022.09 - 2023.11
Social Media Operator Intern
Shaanxi Radio and Television Innovation Centre
2021.03 - 2022.04
Editor Intern
Chinese Business View
2020.09 - 2020.12
Bachelor of Science - Economics
Jilin University
2017.09 - 2019.06
Bachelor of Arts - Sociology
Jilin University
2016.09 - 2020.06