Aaron Whitcombe

Blackpool,Lancashire

Summary

Highly skilled in communication, hostile situation management, and customer service. Demonstrating exceptional ability to speak to people, prioritising their needs and maintaining professional mannerisms. Adept at defusing situations verbally while ensuring goals are met.

I am highly motivated to continually improve myself and push my personal and professional development forward. I am always willing to learn new skills and adapt quickly to any role or responsibility given to me, approaching each opportunity with a positive and proactive attitude.

Overview

2024

years of post-secondary education

Work history

Security officer

lloyd and co security

Blackpool

Working as a Security Officer has provided me with a wide range of valuable skills and experiences. In this role, I have learned how to effectively manage and respond to situations involving intoxicated and vulnerable individuals, always ensuring their safety and wellbeing while maintaining a calm and professional approach. I have also developed strong customer service skills, regularly interacting with members of the public, offering assistance, and representing a positive and approachable presence. This has helped me build confidence in communication and the ability to adapt to different situations and personalities. Additionally, I have significantly strengthened my de-escalation skills, learning how to defuse potentially challenging situations calmly and effectively. By remaining composed, observant, and respectful, I am able to reduce conflict and maintain a safe environment for everyone involved.

Takeaway assistant

Shalimars

Enhanced customer satisfaction by ensuring timely and accurate order processing.
Followed recipes accurately, maintained consistency in taste and quality of dishes served.
Delivered excellent customer service to foster repeat business.
Handled multiple tasks simultaneously, took phone orders, prepared takeaways, managed cash register-demonstrated strong multitasking skills under pressure situations.
Managed cash transactions, maintaining financial accuracy.
Dealt with customer complaints, ensured resolution and satisfaction.

Education

Level 2 - Personal Training

Blackpool and The Fylde College

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Montgomery High School, Bispham

Bispham

2014.01 - 2019.01

Level 3 - frist aid trained

realise training

Level 2 Award - Door Supervisors in the Private Security Industry

Skills

Communication: I am very competent in my ability to speak to people, with putting their interests first when it comes to their needs whether that may be a product or just general inquiries I am able to effectively get my point across without being rude and always keeping professional mannerisms I can defuse situations verbally and ensuring that the overall goal is met
Hostile situation management I can remain calm under pressure, rapidly assesses risk, and applies effective de‑escalation and containment techniques to protect people and assets

Technology Savvy: I am very able to use technology and handheld devices I have a good understanding of computers and the technology scene I have got a GCSE qualification in Computer Science and I feel that I can assist others and help maintain the social media side or even just the online part of a company, as the world is evolving I believe a company should join into the modern technology so that they can get more recognition
Customer service: As a Security Officer, I have developed strong customer service skills by interacting with the public in a professional and approachable manner I communicate clearly, assist with queries, and remain calm in challenging situations I also show patience and empathy, particularly when dealing with vulnerable or intoxicated individuals, ensuring safety while maintaining a positive presence

Timeline