Aaron Thomas

Responsible for supporting the Director in overseeing daily operations, managing teams, and ensuring all landscaping projects are delivered safely, efficiently and to a high standard. My role focuses on maintaining strong client relationships, improving operational processes, and helping drive the growth and overall success of the business.

• Oversee day-to-day operations across landscaping and ground maintenance teams, ensuring all projects are delivered safely, on time and to a high standard.
• Lead, support and manage team supervisors and crew members, providing guidance, training and performance feedback.
• Work closely with the director to develop and implement company strategies, improve operational efficiency, and support business growth.
• Monitor quality standards across all sites, conducting regular inspections and resolving issues promptly to maintain client satisfaction.
• Liaise directly with clients, contractors and suppliers to ensure smooth communication and professional service delivery.
• Ensure strict compliance with health and safety regulations, risk assessments, and safe working practices across all teams.
• Key achievements/projects
• Successfully built a strong partnership with Bacardi, expanding our role from a small 4-hour maintenance visit to managing full maintenance of their tour distillery for 10 hours, plus securing ongoing ad-hoc projects.
• Established a reliable portfolio of repeat clients for both routine and ad-hoc projects
• Increased our gritting portfolio with Avery Real Estate from 4 sites to 20, driven by reliability, service quality and strong client relationships.

Began as an IT apprentice and progressed through multiple technical and coordination roles, including Defect Manager, Technical Coordinator, and test analyst. Gained strong experience in software testing, issue management, cross-team communication and project support within fast-paced IT environments. Successfully completed the sponsorship degree, demonstrating commitment, growth, and the ability to take on increasing responsibility.

• Managed the full defect lifecycle, from identification and logging to prioritisation tracking, and resolution.
• Ran defect triage meetings and provided clear updates on defect status and progress.
• Coordinated with development, testing, and business teams to ensure defects were fixed within agreed timelines.
• Acted as a central point of communication between technical teams, testers, developers, and project managers.
• Scheduled and coordinated technical tasks, ensuring resources were aligned and deadlines met.
• Facilitated meetings, captured actions, and ensured follow-ups were completed.
• Contributed to improving workflow efficiency by efficient communication and clear reporting processes.
• Prepared and executed complex test cases for a public service client
• Performed functional, regression, and UAT to ensure system quality.
• Collaborated with business analysts to understand requirements and ensure accurate test coverage.
• Key achievements/projects
• Contributed to redesigning the defect management process for the UAT for smart metering, creating a more accurate and transparent workflow that reflected the true state of defects across the project.
• Played a key role in delivery teams that achieved several successful releases where earlier attempts had failed, demonstrating strong teamwork, problem-solving, and resilience.
• Completed my degree while maintaining full-time employment, showing resilience, dedication and the ability to balance demanding workloads.