Friendly, professional, and driven customer service professional with hands-on experience across a variety of roles. Skilled at anticipating and understanding customer needs to deliver the best possible service, while also creating systems to improve time management. Known for strong communication and innovative thinking, with proven ability to apply these strengths across diverse positions. Eager to contribute to a team environment and continue developing both professionally and personally.
• Opened and closed the store in line with company procedures.
• Handled inbound and outbound customer calls efficiently, providing support and resolving queries.
• Carried out a wide range of administrative tasks to ensure smooth daily operations.
• Worked efficiently and independently during quiet hours to meet daily stocking targets.
• Maintained accurate product placement and tidy displays.
• Checked deliveries and assisted with unpacking products verifying quantities.
• Prepared and served drinks in a fast paced environment.
• Engaged with customers to ensure a welcoming atmosphere.
• Responsible for checking customer IDs to ensure compliance with legal age restrictions.
• Cross trained in both kitchen and front of house duties.
• Ensured the kitchen was well prepped and clean before the night ahead.
• Assisted in training new kitchen staff.
Customer Satisfaction
Strong Verbal Communication
Staff Training & Mentoring
Time Management & Punctuality
Product Knowledge
Sales Persuasion