Aaron Mulley
Summary
Reliable professional with a strong background in retail and front-of-house operations. Expertise in providing outstanding customer service and maintaining high standards in dynamic settings. Committed to fostering a positive atmosphere and enhancing customer satisfaction. Customer-focused professional with strong experience in retail and front-of-house roles. Delivers excellent service and resolves customer enquiries efficiently in fast-paced environments. Collaborates effectively with teams to create welcoming experiences for every customer.
Overview
4
4
years of professional experience
Work History
Sales Associate
Waitrose Supermarket
11.2025 - 01.2026
- Provided excellent customer service during busy seasonal trading
- Supported high-volume sales through efficient till operation
- Replenished stock and maintained shop floor presentation
- Assisted customers with enquiries and product locations
- Worked flexibly across departments to support team needs
Sales Assistant (Fashion Retail Womenswear)
Marks & Spencer (M&S)
08.2025 - 11.2025
- Assisted customers with styling advice and product selection
- Maintained high visual merchandising standards on the shop floor
- Replenished stock quickly to keep up with customer demand
- Handled transactions, returns, and customer queries efficiently
- Worked flexible shifts in a busy retail environment
Optical Assistant
Vision Express
05.2025 - 11.2025
- Frame styling, lens options, and taking precise measurements
- Booking appointments, using the booking system and handovers
- Selling of glasses, contact lens, frames and prescription sunglasses
- Performing eye tests
- Profound ability to conduct accurate measurements and fittings
- Strong communication skills for conveying optical information clearly
- Detail-oriented approach to maintaining patient records and orders
- Delivering great customer service a positive patient experience
Temp - Sales Advisor
Pull & Bear
02.2025 - 05.2025
- Greet customers warmly at self-checkout and cash desk areas.
- Assist customers in locating products and requesting items or sizes from stockroom.
- Maintain tidiness on shop floor while replenishing stock.
- Operate tills and self-checkouts, including fitting room responsibilities.
- Process refunds and exchanges for customers.
- Support closing and opening procedures of till operations by counting cash and preparing drawers.
- Ensure cleanliness and tidiness of till area, stocked with necessary inventory.
- Handle online order collections and returns efficiently.
- Provide assistance to colleagues and team members across departments.
Supermarket Assistant
Waitrose Supermarket
08.2023 - 09.2024
- Serving customers on checkouts and SCO (Self Checkouts) during peak trading hours
- Providing recommendations and advice for customers
- Following procedures on date rotation and stock replenishment
- Following compliance rules for all fresh foods and wastage protocols
- Customer Service Desk dealing with collection, refunds, issues
First Aider
Thorpe Park
07.2023 - 10.2023
- Responded quickly and effectively to medical incidents across the park and the medical centre
- Provided first aid treatment while remaining calm under pressure
- Delivered clear communication with security and my first aid team to effectively respond to incidents on the radio quickly and reassurance guests during emergencies
- Ensured accurate reporting and documentation of all medical cases
- Assisted in managing large crowds and ensuring guest safety in busy environments
Guest Services /Receptionist
Westfield London Shopping Centre
01.2023 - 05.2023
- Helping customers with all customer queries: e.g. Westfield Gift Cards
- Operating the cloakroom service
- Lost Property & Theft
- Directions/listing our services
- Direction/Taxi advice
- Regularly in contact with our security colleagues for customer theft/customer nuisance
- Dealing with customer complaints
- Europe’s largest shopping mall
Stock Team & Front of House Support
Selfridges London
01.2022 - 01.2023
- Working on Fitting Rooms
- Getting stock for customers
- Product advice
- Organising stock room moves & space
- Participating in large scale yearly stock counts
- Organising stock on shopfloor and putting away deliveries
- Luxury Retail
Education
BA - Film Practice
LSBU
Southwark01-2023
Access Course - Access to Forensic Science
City Of Westminster College
01-2020
LEVEL 3 - Creative Media Production
City & Islington College
LondonSkills
- Customer service
- Cash handling
- Retail sales
- Product knowledge
- Communication skills
- Problem-solving
- Willingness to learn
Timeline
Sales Associate
Waitrose Supermarket
11.2025 - 01.2026
Sales Assistant (Fashion Retail Womenswear)
Marks & Spencer (M&S)
08.2025 - 11.2025
Optical Assistant
Vision Express
05.2025 - 11.2025
Temp - Sales Advisor
Pull & Bear
02.2025 - 05.2025
Supermarket Assistant
Waitrose Supermarket
08.2023 - 09.2024
First Aider
Thorpe Park
07.2023 - 10.2023
Guest Services /Receptionist
Westfield London Shopping Centre
01.2023 - 05.2023
Stock Team & Front of House Support
Selfridges London
01.2022 - 01.2023
BA - Film Practice
LSBU
Access Course - Access to Forensic Science
City Of Westminster College
LEVEL 3 - Creative Media Production
City & Islington College