Aaron Horgan
London
Summary
Experienced healthcare professional with a strong focus on coordinating complex patient pathways and ensuring timely access to care services. Demonstrates expertise in supporting clinical triage processes, prioritising referrals, and identifying high-risk cases for escalation. Acts as a key liaison between multidisciplinary teams to facilitate effective clinical decision-making and continuity of care. Skilled in operational support, maintaining efficient patient flow, and contributing to service improvement initiatives. Committed to upholding clinical governance and patient safety standards while optimising workflows for enhanced patient outcomes.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Clinical Support Manager Paramedic
London Ambulance Service NHS Trust
London
2024.01 - 2026.04
- Manger role as part of Emergency Clinical Assessment Service
- Clinical Hub single point of contact
- Clinical oversight of ambulance dispatch queues, routinely in excess of 200 patients
- Contributed to success of Clinical Hub department, currently leading UK in Hear and Treat statistics.
- Allocation of calls to Clinical Advisors, ensuring patients are signposted to right care, right time and right place
- Remote clinical advice & support to ambulance clinicians, including mental capacity, mental health and safe patient discharge queries
- Quality assurance and auditing
- Management of team including attendance, development, productivity, compliance and welfare
- Face to face clinical shifts on double crewed ambulances
- Coordination and facilitation of staff conduct investigations and patient safety incident investigations
- Enhanced patient survival rates by implementing effective pre-hospital emergency care procedures.
- Documented decisions to modify or cease treatment with strong accountability.
Clinical Advisor Paramedic
London Ambulance Service NHS Trust
London
2021.07 - 2024.01
- Delivering high-quality, safe and clinically effective health care via remote assessment
- Using clinical assessment software (CommandPoint, Cleric, Adastra, GoodSam, Toxbase and Manchester Triage System)
- Maintain accurate records of all clinical assessment and patient enquiries
- Maintaining awareness of alternate care pathways and ensuring patient specific care-plans in accordance
- Adherence to clinical governance requirements
- Reducing strain on London Ambulance Service by referring patients to external clinical pathways when appropriate
- Maximising patient safety oversite by escalating high risk patients to clinical managers
- Adhered to clinical auditing criteria, and efficiency metrics. Performed an average of 30 patient assessments per shift, achieving 98% overall in clinical auditing
- Face to face clinical shifts
Qualified Paramedic & Newly Qualified Paramedic
London Ambulance Service NHS Trust
London
2019.07 - 2021.04
- Newly Qualified Paramedic period 2018-2020
- Accountable for assessment, treatment, diagnosis, supplying and administering of medicines.
- Managing, discharging and referring patients in out of hospital settings, including non-urgent, urgent, emergency and critical patients..
- Mentorship of new staff and students.
- Carrying out paramedic duties in-line with clinical practice guidelines and Trust specific PGDs and guidelines.
- Upheld professional standards of practice in compliance with local health regulations and laws.
- Executed well-informed critical decision making in high-pressure situations.
- Enhanced patient survival rates by implementing effective pre-hospital emergency care procedures.
Education
Bachelor of Paramedicine - Paramedicine
Australian Catholic University
Canberra, ACT 2015.03 - 2018.11
Bachelor of Nursing - Nursing
Australian Catholic University
Canberra, ACT 2015.03 - 2018.11
Skills
- Coordinate complex patient pathways, ensuring safe, timely access to urgent and non-urgent care services
- Support clinical triage processes by prioritising referrals and identifying cases requiring escalation
- Act as key liaison between multidisciplinary teams, enabling effective clinical decision-making and continuity of care
- Identify clinical risk factors and escalate deteriorating or high-risk patients accordingly
- Provide operational support to clinical teams, ensuring efficient patient flow and service delivery under pressure
- Contribute to real-time service coordination, balancing demand and capacity across clinical services
- Maintain oversight of caseloads and patient status to ensure no delays in care progression
- Support and participate in multidisciplinary team discussions, contributing relevant patient insights and actions
- Ensure adherence to clinical governance, patient safety standards, and data protection policies
- Assist in service improvement initiatives, using data and frontline insight to optimise workflows and patient outcomes
- Monitor service performance and contribute to reporting on activity, demand, and operational pressures
- Oversite of held calls pan-London, and coordinating emergency response in accordance to both clinical risk and service capacity
Education
other,other
Certification
- Full Australian drivers licence with zero demerit points against.
- Additional training with the Mental Capacity Act 2005, end of life care, cardiac arrest termination and lead investigator training for patient safety incidents.
- PPED 1 & 2 - Practice education modules
- Proficient in using Manchester Triage System, Adastra and Cleric.
- Up to date with all mandatory training. Eg. Advanced Life Support, Medicines Management, Manual Handling and Information Governance
References
References available upon request.
Timeline
Clinical Support Manager Paramedic
London Ambulance Service NHS Trust
2024.01 - 2026.04
Clinical Advisor Paramedic
London Ambulance Service NHS Trust
2021.07 - 2024.01
Qualified Paramedic & Newly Qualified Paramedic
London Ambulance Service NHS Trust
2019.07 - 2021.04
Bachelor of Paramedicine - Paramedicine
Australian Catholic University
2015.03 - 2018.11
Bachelor of Nursing - Nursing
Australian Catholic University
2015.03 - 2018.11