AARON GOHIL

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Utilised deep understanding of products to offer tailored advice.
• Mitigated technical errors for smoother operations.
• Maintained comprehensive knowledge of products, facilitating quicker issue resolution.

- Manage the full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements

- Build strong, collaborative long-term working relationships with both internal and client personnel

- Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management

- Leverage internal and external software tools at an expert level

- Work closely with internal teams on monthly deliverables

- Quickly adapt to industry trends and client requirements

- Working with patients who chose home monitoring

- Overseeing everything from successful Onboarding to Discharge of the patient

- Insure accurate and punctual submission of daily readings

- Answering queries over the phone to patients and their clinicians/doctor (clients)

- Keeping the clinicians/doctors updated about anything from the Onboarding to Discharge of their patients

(As part of training)

- Learned aspects of B2B client success- Nurturing client relationship & client retention
- Provided ongoing training
- Make sure customer uses the product & service to it's maximum capability

• Peloton
• Providing customer service to customers in Germany over the phone, via email and live chat
• Logging and keeping track on customer issues using the CRM Zendesk
• Using Salesforce to view documents, orders, stock and access other information
• Liaising with various departments to see a case through to the end
• Making sure and figuring out how to solve a hardware problem on the customers side with priority
• Building a rapport with members and nurturing the relationship
• Figuring out existing issues to improve day to day processes
• Onboarding and training business partners to handle orders and continuously nurture the business relationship
• Onboarding and training new employees

• Stericycle
• Advise customers with the recall od the Hasbro product
• Content translation

• Providing customer service in German (DACH) and English overthe phone and via email
• Logging and keeping track on customer issues
• Liaising with various departments to see a case through to the end
• Allocating invoices/payments to customers onto the system
• Making sure that the customer is dealt with in a personal manner(e.g
• No templates)
• Tone and writing style according to the customers' query
• Finance & Sales

• Stewarding and serving customers in various events, ranging from exhibition fairs, marriages to a la carte service in restaurants
• Working as a part of a team and providing service according to the schedule and ensuring customer satisfaction

• Tinker Travels
• B2B and B2C Service (dealing with queries through phone & mail)
• System & Complaint Management
• Booking trips for customers and negotiating with carriers
• Creating and sending out invoices

• Internship Barig eV
• Marketing
• Acquisition of new partners
• Creating different membership models for members
• Creating and updating content for the new homepage using the
• CMS-Drupal
• Search engine optimization using meta-tags