Desired Job Title
Computer TechnicianWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Cambuslang, Scotland, US
Open to relocation: No
Open To Work
Aaron Aguilar
Cambuslang,Scotland
Work Preference
Summary
Computer Technician with Tier 2 support experience across multi-site technical environments, supporting Microsoft 365, endpoint devices, district applications, user access, network connectivity, and platform troubleshooting. Skilled in resolving complex technical issues across Windows, macOS, ChromeOS, Jamf, Google Admin, and enterprise systems while maintaining strong documentation, communication, and customer-focused support.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Computer Technician
Modesto City Schools
Modesto, CA
08.2022 - Current
- Provide comprehensive Tier 2 technical support for staff and students across a large multi-site district environment, resolving hardware, software, network connectivity, email, printing, account access, and classroom technology issues.
- Install, configure, image, test, maintain, and troubleshoot Windows, macOS, ChromeOS, mobile devices, printers, projection systems, peripherals, and other district-supported endpoint technologies.
- Support district-approved software platforms and specialized applications, troubleshooting workstation, network, access, compatibility, configuration, and user workflow issues.
- Assist with network device support, including connectivity troubleshooting, moves/adds/changes, path testing, and coordination with internal teams to resolve network and infrastructure-related issues.
- Create, deploy, and maintain operating system images and application configurations for staff and student devices in coordination with lead technicians and technology leadership.
- Receive, prioritize, document, and resolve technical support requests through help desk systems, remote support, phone, email, chat, and in-person service channels.
- Work with district staff, vendors, and technology teams to troubleshoot complex IT problems, replace hardware/software, support projects, and escalate issues requiring advanced triage.
- Develop and maintain technical documentation, SOPs, knowledge base materials, inventory records, software license information, warranty details, and internal training resources.
- Support asset management and reporting workflows by maintaining inventory-related databases, generating reports, and assisting departments with recordkeeping, queries, and system data needs.
- Assist with endpoint and workstation security by updating security software, testing devices for malware or system issues, and supporting compliance with district technology standards and procedures.
Education
No Degree - IT Networking And Security
San Joaquin Valley College
Salida Ca 08.2021 - 10.2022
Associate of Science - Computer Science
Modesto Junior College
Modesto, CA 01.2017 - 08.2020
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Attention to detail
- Software installation
- Network troubleshooting
- System administration
- Technical support
- Customer support
- Wireless networking
- Application support
- Teamwork
- Teamwork and collaboration
- Excellent communication
- Technical troubleshooting
- Incident management
- User support
- Jamf
- Automox
- Solarwinds Service desk
- AD / DS
- Powershell
- Bash
- Google Admin
- remote troubleshooting
- windows / macOS / chromeOs endpoint support
- Tier 2 Technical Support
- Microsoft 365 Administration
- Active Directory User & Group Support
- Windows Endpoint Support
- macOS / Apple Device Support
- Jamf Administration
- Google Admin Console
- Endpoint Imaging & Deployment
- SCCM / Configuration Manager Exposure
- Hardware, Printer & Peripheral Troubleshooting
- Network Connectivity Troubleshooting
- DNS / DHCP Troubleshooting Fundamentals
- Help Desk Ticket Management
- Application Support
- Business Systems Support
- Asset Management & Inventory Tracking
- Technical Documentation / SOP Creation
- Vendor Escalation & Coordination
- PowerShell Scripting / Automation Fundamentals
- SQL, API & ETL Foundations
Timeline
Computer Technician
Modesto City Schools
08.2022 - Current
No Degree - IT Networking And Security
San Joaquin Valley College
08.2021 - 10.2022
Associate of Science - Computer Science
Modesto Junior College
01.2017 - 08.2020