Aarohi THAKUR HAJAM
Janakpur,Nepal
Summary
Hospitality professional with extensive experience in bar and waiting services, dedicated to enhancing customer satisfaction and driving business profitability through exceptional service and product expertise. Proficient in multitasking, communication, and teamwork, with a strong understanding of diverse beverage offerings. Known for creating welcoming environments and delivering attentive service, resulting in improved guest experiences and satisfaction.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Bar waiter
Dishoom
LONDON, United Kingdom
2025.02 - Current
- Instituted new cocktail ideas for increased variety on the drinks menu.
- Enhanced guest dining experience with knowledge of menu items.
- Followed proper procedures for serving alcohol responsibly under licensing laws.
- Established rapport with customers, promoting a positive atmosphere within the bar.
- Handled customer complaints professionally, working towards satisfactory resolutions.
- Delivered exceptional customer service, fostering repeat business from patrons.
- Demonstrated knowledge of cocktail recipes to assist guests in drink selection.
- Assisted in stock control, reducing waste and maintaining inventory levels.
- Adapted quickly in high-pressure situations, ensuring seamless service during peak hours.
- Worked collaboratively with kitchen staff to ensure timely order fulfilment.
Waiter
Sushi Samba
LONDON, United Kingdom
2025.10 - 2026.01
- Operated point of sale systems to ensure accurate billing.
- Coordinated with kitchen staff for timely order delivery.
- Maintained composure under pressure to enhance performance during busy periods.
- Arranged table settings to optimise dining experiences.
- Facilitated clear communication with team members to maintain a harmonious work environment.
- Addressed customer queries and requests promptly to improve satisfaction.
- Collaborated with kitchen staff to support efficient service.
- Provided friendly and courteous customer service.
- Conveyed customer feedback to management for service improvement.
- Processed payment transactions to ensure smooth customer checkout.
Education
Bachelor of Science - Topup Nursing
BPP University, London
United Kingdom 2025.09 - 2026.12
Skills
- Stress resistance
- Familiarity with alcohol laws
- Maximization strategies
- Punctuality and reliability
- Tactful diplomacy
- Complex order memory
- Mixology techniques
- Multitasking ability
- Time management
- Coffee brewing expertise
- Positive attitude
Affiliations
- Singing
- Dancing
- Football
Languages
English
Fluent
Hindi
Fluent
Nepali
Fluent
Timeline
Waiter
Sushi Samba
2025.10 - 2026.01
Bachelor of Science - Topup Nursing
BPP University, London
2025.09 - 2026.12
Bar waiter
Dishoom
2025.02 - Current