Hi, I’m
AANUOLUWAPO ABRAHAM IDOWU
Brighton
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
years of professional experience
1
Certification
Work History
Genesis Hotel
Supervisor
05.2018 - 09.2023
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
AYUS HOTEL
Room Attendant
01.2016 - 03.2018
Job overview
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished guest room water glasses, toiletries, and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Senior Secondary Certificate Examination (SSCE)Nigeria
LLB from Bachelor of Law
11.2019
University Overview
- Second Class Lower, Lead City University, 2019
- Bachelor of Law
New HorizonsNigeria
CERTIFICATE IN RELATIONSHIP MANAGEMENT from Customer Relationship Management
06.2019
LEAD CITY UNIVERSITYNigeria
Certificate IN IPD-CRM from Customer Service Management
04.2019
NEW HORIZONS NIGERIA
INTERNET & COMPUTING CERTIFICATE from Computing Core Certificate
07.2018
Skills
- Priority management
- Search Engine Optimization
- Team Building
- Career & personal Objective
- Exceptional administrative & customer service skill
- Good interpersonal & communication skill
- Teamwork and ability to use own initiative
- Key skills
- Attention to detail
- Excellent term and solo working abilities
- proficient in Microsoft office
- strategy and leadership
Certification
- Licensed Legal Pratictioner
- Licensed Personality Develoment & Customer Relationship Management: Associate Member
Languages
English
Native language
Yoruba
Beginner
A1
Timeline
Supervisor
Genesis Hotel
05.2018 - 09.2023
Room Attendant
AYUS HOTEL
01.2016 - 03.2018
Senior Secondary Certificate Examination (SSCE)
LLB from Bachelor of Law
New Horizons
CERTIFICATE IN RELATIONSHIP MANAGEMENT from Customer Relationship Management
LEAD CITY UNIVERSITY
Certificate IN IPD-CRM from Customer Service Management
NEW HORIZONS
INTERNET & COMPUTING CERTIFICATE from Computing Core Certificate
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