Aamna Hussain
Walsall,West Midlands
Summary
Energetic Assistant Store Manager with knack for leading teams to achieve sales targets and deliver exceptional customer service. Skilled in inventory management, staff training, and creating engaging in-store displays. Strong problem-solving abilities and solid understanding of retail operations ensure smooth day-to-day running of store. Proven ability to foster collaborative and positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Farmfoods
Birmingham, West Midlands
02.2026 - 03.2026
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Taught staff how to handle difficult situations with calm and professionalism.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Organised staff meetings to communicate targets, share updates, and foster team unity.
- Conducted regular performance reviews, offering constructive feedback to enhance team productivity.
- Held team to company policies and best practices in customer service.
- Delegated tasks to employees based upon individual strengths and experience.
- Guided staff in navigating complex and unusual requests to optimise customer experience.
- Oversaw stock replenishment, liaising with suppliers to secure timely deliveries within budget.
Customer Relations Manager
Echo Managed Services
Walsall, West Midlands
01.2026 - 02.2026
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Attended regular training to enhance performance and expand knowledge.
Assistant Store Manager
Poundland
Willenhall, West Midlands
01.2025 - 09.2025
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Organised staff meetings to communicate targets, share updates, and foster team unity.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Delegated tasks to employees based upon individual strengths and experience.
- Implemented loss prevention strategies, significantly reducing shrinkage rates through staff awareness.
- Promoted a culture of continuous improvement, encouraging staff to suggest enhancements to operations and customer service.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Led recruitment efforts by interviewing, hiring and onboarding new employees.
- Streamlined operational procedures, reducing time spent on administrative tasks and enhancing efficiency.
Store Supervisor
Poundland
Walsall, West Midlands
10.2023 - 01.2025
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Delegated tasks to employees based upon individual strengths and experience.
- Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
- Processed credit card and cash payments with accuracy.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.
- Monitored sales floor activity, offering assistance and expert advice to customers, thus improving shopping experience and customer satisfaction.
- Conducted department walkthroughs to assess cleanliness, inadequate stock levels and poor merchandising for prompt action.
Health Care Assistant
Amg Nursing
Walsall, West Midlands
08.2023 - 01.2025
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Engaged in respectful communication, respecting the dignity of those in care.
- Positioned and transported patients in wheelchairs or on movable beds.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
- Recorded vital signs such as blood pressure, temperature, and pulse, contributing to patient health monitoring.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Catered to patients' needs throughout hospital stay by performing holistic assessments.
Sales Assistant
Poundland
Walsall, West Midlands
08.2017 - 10.2023
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer returns, refunds and exchanges at customer service desk.
- Replenished items and organised displays to keep stock looking professional.
Education
A-Levels - Law and Business
Walsall College
Walsall2019
GCSEs -
Wood Green Academy
Wednesbury 2017
Skills
- Customer service
- Staff training
- Conflict resolution
- Inventory management
- Budget management
- Sales analysis
- Relationship building
- Health protocols
- Communication skills
- Supplier negotiation
Hobbies and interests
- My hobbies and interests include, spending time with family and friends, listening to music, baking, and playing sports such as badminton. I also regularly search the web for up to date news around the world
Timeline
Assistant Store Manager
Farmfoods
02.2026 - 03.2026
Customer Relations Manager
Echo Managed Services
01.2026 - 02.2026
Assistant Store Manager
Poundland
01.2025 - 09.2025
Store Supervisor
Poundland
10.2023 - 01.2025
Health Care Assistant
Amg Nursing
08.2023 - 01.2025
Sales Assistant
Poundland
08.2017 - 10.2023
A-Levels - Law and Business
Walsall College
GCSEs -
Wood Green Academy