Years of professional IT experience
AAMMAR MALIK
Leicester
Summary
Accomplished professional specializing in incident response coordination and real-time system monitoring. Proficient in compliance monitoring and encryption technology, ensuring robust security measures. Experienced in conducting security audits and delivering impactful security awareness training. Holds CompTIA Security+ certification and actively pursuing CySA+ certification to enhance cybersecurity expertise.
Overview
4
4
2
2
Certification
Work history
Senior Leadership Support Specialist
Aldi Stores LTD
Atherstone, Warwickshire
03.2024 - 11.2025
- Provided essential IT support to ALDI's senior leadership team, focusing on security and effectiveness.
Improved cyber resilience by implementing robust access controls and endpoint protection strategies.
Facilitated recovery readiness for board members, managing directors, and their assistants in UK and Ireland. - Achieved 89% first-time resolution rate while resolving 180+ IT support tickets monthly.
Utilised structured problem-solving to address recurring issues and implement effective long-term solutions.
Ensured average ticket resolution time remained below 2 hours through efficient workflow management. - Uphold stringent device security and compliance, enforcing BitLocker encryption, multi-factor authentication (MFA), and adherence to corporate security standards.
- Collaborated in development of ALDI's Cyber Attack Emergency Recovery Plan, supporting resilience testing and ensuring business continuity in critical scenarios.
- Partner with security teams to review application penetration testing reports, mitigating potential vulnerabilities in systems used by senior leadership.
- Support ongoing phishing simulation campaigns, user awareness initiatives, enhancing security culture within the executive division.
- Mentor a team of 14 IT colleagues nationwide and lead technical initiatives that promote security, efficiency, and reliability at the highest levels of the business.
- Lead key application rollouts such as OneDrive migrations, Microsoft Copilot/ChatGPT integrations, and OneNote training—boosting collaboration and digital maturity across the business.
- Oversee Mobile Device Management (MDM) for corporate devices, enforcing data privacy and compliance with internal security policies.
- Collaborate with external vendors such as Microsoft and Apple to resolve escalated issues efficiently and with minimal business impact.
- Provide remote and onsite support to regional offices around the country, ensuring their systems meet globally set policy standards, as well as regulatory requirements.
- Lead quarterly access management reviews for all C-suite executives, safeguarding system integrity and ensuring strict compliance with internal security standards.
- Improved workflow efficiency with thorough process analysis.
Technology service desk Analyst
NatWest Group
Castle Donington, Leicestershire
08.2022 - 02.2024
- Assisted colleagues with software, hardware, and network problems, enhancing operational efficiency.
Exhibited strong technical expertise while ensuring high levels of customer service.
Supported diverse teams by resolving IT-related issues promptly and effectively. - Engaged with approximately 45 customers each day, successfully closing 90% at first point of contact.
- Supporting colleagues in different areas including but not exclusive to; Office 365, Active directory, VDI's, Citrix gateway and Azure Virtual desktop.
- Assisting colleagues at an executive level across the business with setting up of IOS and Android devices, zoom meeting rooms, outlook, and exchange delegate permissions.
- Providing a level of customer service to customers and maintaining and exceeding an NPS (Net promoter score) of 75%
- Connecting with customers through various modes such as the internal chat bot, calls, emails and in person.
- Using Service Now to log tickets. Capturing the details to spot trends of recurring problems and evaluating if an escalation to the support team is needed.
Personal trainer
Pure gym
Leicester
03.2020 - 01.2022
- Established successful personal training business online and in person, while ensuring gym safety and security for members.
- Built rapport with potential clients to identify needs and tailor services accordingly.
- Conducted inductions for new members, ensuring a welcoming and comfortable environment.
- Trained clients one-on-one, focusing on personalised exercise techniques for specific goals.
Customer representative
Hastings direct
Leicester
03.2018 - 01.2020
- Retaining customers by offering exceptional customer service skills while following both business and regulatory guidelines.
- Hitting the set target of 75% customer retention rate and regularly exceeding that target.
- Actively listening to customers' needs to offer the best insurance policy, tailored to their requirements.
- Objection handling.
- Proving value in our products and services whilst only giving only information.
Owner
Spicy Rooster Hut
Birmingham
11.2016 - 02.2018
- Drove weekly sales growth while managing five employees effectively.
- Elevated Just Eat rating from two to five starts through exceptional service.
- Negotiated with suppliers, reducing weekly material costs by 23%.
- Handled manager call backs and escalations for customer complaints.
- Rebuilt processes and structures to enhance workflow efficiency.
- Conducted daily profit and loss record preparation and stock takes.
- Supervised five employees, creating flexible rotas to accommodate individual needs.
Education
A level - Mathematics, Environmental science, Chemistry
Loughborough college
Loughborough 01.2014 - 01.2015
A Levels - Mathematics, Economics, Biology
Wygeston and Queen Elizabeth College
Leicester 01.2013 - 01.2014
GCSE's -
Rushey Mead Secondary School
Leicester 01.2008 - 01.2013
Skills
- Incident response coordination
- Participating in security audits
- Encryption technology utilisation
- Real-Time system monitoring
- Compliance monitoring proficiency
- Security awareness messaging
- Troubleshooting expertise
- Remote customer support
- Incident response handling
Certification
- CompTIA A+ 220 – 1101/220 – 1102 (2023)
- CompTIA Security + (2025)
- Currently studying CompTIA CySA+ certification.
Timeline
Senior Leadership Support Specialist
Aldi Stores LTD
03.2024 - 11.2025
Technology service desk Analyst
NatWest Group
08.2022 - 02.2024
Personal trainer
Pure gym
03.2020 - 01.2022
Customer representative
Hastings direct
03.2018 - 01.2020
Owner
Spicy Rooster Hut
11.2016 - 02.2018
A level - Mathematics, Environmental science, Chemistry
Loughborough college
01.2014 - 01.2015
A Levels - Mathematics, Economics, Biology
Wygeston and Queen Elizabeth College
01.2013 - 01.2014
GCSE's -
Rushey Mead Secondary School
01.2008 - 01.2013