Aamir Hussain
Glasgow
Summary
A highly skilled team player with a proven track record in collaborative environments, notably contributing to a winning pitch for construction industry executives. Demonstrates excellent communication skills by effectively conveying key information to customers and coordinating with delivery drivers at Pepe’s. Possesses strong analytical abilities, adept at identifying promotional details in dynamic retail settings such as Garden Fresh Exotics. Committed to leveraging these competencies in future roles to drive success and innovation.
Overview
6
6
years of professional experience
Work history
Customer Service Representative
Barclays
Glasgow, Glasgow City
2025.01 - Current
- Received inbound calls from customer issues pertaining to credit cards.
- Using active listening and probing questions to systematically resolve customer technical issues and non-technical queries.
- Developing pre-existing empathy to ensure a high level of rapport and customer service.
Assistant Manager
Pepes Piri Piri
2023.09 - 2026.06
- Supervise all staff during shifts and ensure adherence to corporate guidelines and individual responsibilities within the restaurant
- Completing legally required paperwork to ensure food safety
- Handling complaints quickly and efficiently to ensure a satisfied customer
- Managing staff breaks throughout the shift
Front of House staff
Pepes Piri Piri
2020.07 - 2020.12
- Engaging with customers to provide an efficient service
- Maintaining a strict level of hygiene during post lockdown service
- Handling customer transactions
- Obtaining details from customers for track and trace purposes
- Clean and disinfect pieces of equipment such as card machines, tills and soda machines
Education
Highers -
Hyndland Secondary School
1 2015 - 1 2021
Certificate of Higher Engineering - Mechanical Engineering
University Of Strathclyde
1 2021 - 1 2024
Skills
- Team Player
- Worked with a team of people in the Multiplex team working programme which involved delivering a competitive pitch to a panel of construction industry executives which our team won
- Excellent Communicator
- Communicated key information to customers, customer orders within the team and engaged with Uber EatsJust Eat drivers to fulfill orders in a time efficient manner whilst working at Pepe’s
- Good Analytical skills
- Being able to identify finer details such as when products are on promotion as this was subject to change daily or weekly at Garden Fresh Exotics
References
- Armaan, Hussain, armaan@gardenfreshexotics.co.uk
- Afzal, Manager, 07863771517, Pepes
Interests
Mobile technology such as phones, tablets and portable consoles, PC and console gaming also a novice video games collector, Enthusiastic about engineering
Accomplishments
- Flew a Grob G 115 (Tutor) whilst at RAF air cadets
- Volunteered for an I-NGO taking part in The Cake Campaign
- Participated as part of a team in the Youth & Philanthropy Initiative to raise funds for local grassroots charities
- Completed the silver Duke of Edinburgh award
Timeline
Customer Service Representative
Barclays
2025.01 - Current
Assistant Manager
Pepes Piri Piri
2023.09 - 2026.06
Front of House staff
Pepes Piri Piri
2020.07 - 2020.12
Highers -
Hyndland Secondary School
1 2015 - 1 2021
Certificate of Higher Engineering - Mechanical Engineering
University Of Strathclyde
1 2021 - 1 2024