Aamina Naseer
Birmingham
Summary
Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact in any role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Waitress
Bombai Brasserie
Birmingham
09.2022 - 01.2023
- Taking orders
- Serving food and beverages
- Maintaining clean restaurant premises
- Ensured smooth restaurant operation by effectively managing reservations system.
- Accommodated special event needs, provided customised services for parties.
Catering Assistant
Marigold
08.2023 - 10.2023
- Prepared and cleaned kitchen equipment
- Followed given methods of food preparation
- Worked to boost customer satisfaction and maintain a high standard
- Served food and beverages to customers
Apprentice Manufacturer
Lander Automotive
01.2023 - 06.2024
- Conducted safety audits
- Operated heavy machinery
- Stock takes
- Adhered to health and safety regulations
- Investigated and reported stock issues
Front of house team member
Kabuli
Birmingham, West Midlands
09.2024 - 11.2024
- Assisted guests with queries or requests for optimal guest experience.
- Recommended menu items to guests, enhancing their dining experience.
- Managed cash transactions accurately, ensuring accurate financial records.
- Handled reservations
- Served food to customers
Team member
Greggs
Birmingham , West Midlands
11.2024 - 02.2025
- Operating tills and serving customers
- Managing stocks
- Ensuring shop is keeping up with cleaning standards
- Contribute to a positive experience for customers
- Adhering to Greggs policies and standards
- Stocking shelves
- Problem solving difficult situations
- Collaborated effectively with team members to meet project deadlines.
Customer advisor
Jet2.com
Birmingham, West Midlands
02.2025 - Current
- Check-in customers to their flights
- Provide boarding passes and check visas
- Check passports and travel documents
- Assist customers with boarding and exiting the aircrafts
- Answer any customer queries
- Use online airport software and computers to check flights times and passenger documents
Education
Grade 3 English, Grade 3 Maths , Grade 3 Combined Science , Level 2 Health And Socail Care,
Harborne Acadamey
01.2018 - 06.2023
Skills
- Customer Service
- Health and Safety
- Punctuality
- Payment system operations
- Financial transactions handling
- Patience under pressure
- Customer focus
- Cash handling
- Team player
Custom
- Reading
- Walking
- Cooking
Timeline
Customer advisor
Jet2.com
02.2025 - Current
Team member
Greggs
11.2024 - 02.2025
Front of house team member
Kabuli
09.2024 - 11.2024
Catering Assistant
Marigold
08.2023 - 10.2023
Apprentice Manufacturer
Lander Automotive
01.2023 - 06.2024
Waitress
Bombai Brasserie
09.2022 - 01.2023
Grade 3 English, Grade 3 Maths , Grade 3 Combined Science , Level 2 Health And Socail Care,
Harborne Acadamey
01.2018 - 06.2023
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