Aaliyha Taoussi
East Kilbride,Glasgow
Summary
I am a friendly, confident and hardworking individual who is willing to work outside of my comfort zone and to better my skills and learn new ones. I endeavour to approach any given task with an open mind and determination. I am an organised person with an excellent work ethic and would like to think of myself as a quick learner. I'm able to work well as part of a team as well as being able to work productively alone, I also can problem solve as well as ask for help if I am unable to finish a task on my own. I am a good communicator with diverse types of people and always try to put 100% into my work.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Supervisor
Tony Macaroni
East Kilbride
10.2022 - Current
- My main role is ensuring that everything during service runs smoothly and deal with any issues we may have as quickly and as well as possible.
- Oversee day-to-day activities of team, ensuring tasks were completed to high standards.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service time frames.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Closely monitored stock levels to implement necessary replenishment for smooth running bar service.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Cleaned beer lines and weekly stock count making sure its in line with the sales of the previous week.
Cabin Crew
Ryanair
05.2023 - 04.2024
- I undertook a intensive training course of 6 weeks learning a large variety of different procedures, first aid, sales and more and being examined everyday on my knowledge on these subjects
- Reassured passengers during turbulent flights and during unavoidable delays.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- I would work towards a sales target every flight and would more often than not fulfil it.
- I conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
Server
Prezzo
12.2022 - 03.2023
- I strove to ensure that every guest that visits leaves happy and has an enjoyable experience throughout their meal
- Prezzo has a 10-step policy that had to follow when serving customers to ensure that they are having the best possible experience which I aimed to deliver to every guest that came in.
- I also was promoted to being a duty manager which gave me more responsibility when on shift
- I demonstrated safe food handling standards at all times.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- I memorised complete menu and offered guests knowledgeable suggestions.
- This means that on shifts I ran as the sole manager I ensured that all the team is working as they should, ensuring they're okay as well as the guests
- I dealt with any complaints or issues that raised as soon and professionally as possible to continue a smooth service.
Bartender/Server
Tony Macaroni
08.2021 - 10.2022
- Within Tony Macaroni I worked as a key member of staff within the team making sure that we all provided a fast and great service for all guests that came into the restaurant
- I started as bartender, providing cocktails, soft drinks and coffees for the guests
- I would also keep up with making sure the fridges were constantly stocked especially for during busy periods
- I also did key jobs like maintaining the cleanliness of the beer lines and accurately counting the stock every week and making sure to figure out why there were variances
- I greeted guests and made sure they were provided with a great service by taking their drink and food orders when they were ready, checking on them throughout their meal to see if was all ok or if they had any complaints
- I dealt with any issues the table had quickly and to the best of my ability to ensure they enjoyed their stay and left happy.
Bartender
Chiquito's East Kilbride
East Kilbride
02.2020 - 07.2020
- I worked as a part of a team ensuring that the customers were to receive their drinks as quickly as possible
- I oversaw making a variety of different type of drinks including making hot drinks, cocktails, mocktails, milkshakes etc
- I would put away new stock with the First in First Out method and label any perishable food that was used on shift if they were okay to use the next
- Alongside this, I would be keeping my eye on our stock and refill anything that we were running low on starting my shift, during and at the end
- I would clean the bar at the end of every shift and ensure that everything was labelled and any anything out of date was thrown away
- I would sometimes help take food out to customers
- I would also help with the servers when bringing out their food, drinks and desserts and ensure that their meal was up to the standard that they wished.
Bar Staff
East Kilbride Sports Club
East Kilbride
12.2017 - 02.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed end-of-day cleanup to reset bar for next day.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
Higher -
Calderglen High School
08.2012 - 05.2018
NC Social Sciences - undefined
New College Lanarkshire
08.2018 - 05.2019
NC Early Education and Childcare - undefined
City of Glasgow College
08.2019 - 05.2021
HNC Childhood Practise - undefined
City of Glasgow College
08.2019 - 05.2021
Skills
- Numeracy
- IT
- Verbal communications
- Creativity
- Problem-solving
- Cash handling
- Ability to work well under pressure
- Creating appointments
- Organisation
- Making and answering telephone calls
- Time management
- Independent
- Customer Service
- Leadership
- Workforce training
- Conflict Resolution
- Teamwork
- First Aid
- Complaint management
- Upselling
- CPR knowledge
References
References available upon request.
Timeline
Cabin Crew
Ryanair
05.2023 - 04.2024
Server
Prezzo
12.2022 - 03.2023
Supervisor
Tony Macaroni
10.2022 - Current
Bartender/Server
Tony Macaroni
08.2021 - 10.2022
Bartender
Chiquito's East Kilbride
02.2020 - 07.2020
NC Early Education and Childcare - undefined
City of Glasgow College
08.2019 - 05.2021
HNC Childhood Practise - undefined
City of Glasgow College
08.2019 - 05.2021
NC Social Sciences - undefined
New College Lanarkshire
08.2018 - 05.2019
Bar Staff
East Kilbride Sports Club
12.2017 - 02.2020
Higher -
Calderglen High School
08.2012 - 05.2018
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