Aaliyah Storm Laban

• Expert Mixology: Crafted innovative and bespoke cocktails, blending traditional techniques with contemporary trends to meet each guest’s unique preferences and create memorable experiences.
• Customer-Centric Service: Focused on delivering personalized service, using active listening to understand guest preferences and tailoring drinks to their specific tastes, ensuring a high level of satisfaction and repeat visits.
• Unique Cocktail Creation: Developed signature cocktails and special drink offerings based on guests’ requests, enhancing the overall dining experience with creative and visually stunning drinks.
• Wine & Spirits Knowledge: Leveraged extensive knowledge of wines and spirits to offer expert recommendations, pairing drinks with food selections and guiding guests through our extensive menu.
• Bar Management: Maintained a clean and organized bar, ensuring all supplies were stocked and equipment was in good working order, while adhering to health and safety standards.
• Efficient Service Under Pressure: Demonstrated the ability to work quickly and efficiently during high-volume hours, maintaining the highest standards of service even in busy environments.
• Team Collaboration: Worked seamlessly with fellow bartenders, waitstaff, and kitchen teams to ensure smooth service, clear communication, and an exceptional guest experience.
• Upselling & Customer Retention: Used knowledge of seasonal drink offerings, special promotions, and menu changes to upsell and engage guests, contributing to increased sales and customer loyalty

• Event Planning & Execution: Organized and managed a range of successful events, from private parties to large-scale corporate gatherings, ensuring meticulous planning and execution for consistently sold-out events and strong client retention.
• Social Media Content Creation: Developed engaging content, including copywriting, visual creation, and editing, to enhance brand visibility and growth across various platforms.
• Viral Campaigns & Brand Expansion: Created and executed social media strategies, leading to viral posts that significantly expanded the brand’s reach and online presence.
• Modeling & Brand Representation: Participated in cocktail menu shoots and promotional ads, showcasing products in a creative way to elevate the brand’s image nationwide.
• Collaborative Marketing Efforts: Worked closely with the marketing team on promotional campaigns to boost brand awareness and drive customer engagement.
• Strategic Storytelling: Developed and implemented storytelling strategies that resonated with audiences, enhancing the brand’s identity and fostering consumer loyalty.
• Multitasking & Balance: Successfully balanced content creation and event management, contributing to both online success and high-quality, real-world experiences for clients. Monitored social media channels, increased brand awareness.

Bartending Training Manager- Stonegate Group

• Team Leadership & Development: Led and mentored a team of bartenders, fostering a positive and supportive environment where staff could grow, improve, and develop their skills through tailored training programs.
• Personalized Training & Career Growth: Designed and implemented individualized training plans to push team members further in their bartending careers, focusing on mixology, customer service, and efficient bar operations.
• Emotional Intelligence & People Skills: Utilized strong emotional intelligence to understand each team member’s unique learning style, offering guidance and support to ensure their success and well-being.
• WSET Training & Knowledge: Provided in-depth training in wines, spirits, and cocktail crafting, using my WSET (Wine & Spirit Education Trust) certification to teach advanced knowledge of beverages and pairings to elevate team expertise.
• Supportive Mentor: Established myself as a trustworthy and reliable point of contact for the team, offering assistance, advice, and solutions to any work-related challenges or personal concerns.
• Creating a Positive Work Environment: Fostered an inclusive and collaborative atmosphere where team members felt valued, respected, and motivated to give their best, boosting morale and retention.
• Performance Feedback & Improvement: Regularly provided constructive feedback to help bartenders enhance their technique, service, and product knowledge, while celebrating successes to maintain motivation and drive.
• Quality Control & Consistency: Ensured that bartenders maintained consistency in drink quality, presentation, and customer service, upholding the high standards of the establishment.
• Problem-Solving & Conflict Resolution: Addressed team issues or concerns in a calm, empathetic manner, resolving conflicts and ensuring the team worked together cohesively in a fast-paced environment

• EYFS Knowledge & Lesson Planning: Utilized in-depth knowledge of the Early Years Foundation Stage (EYFS) to design and implement engaging, age-appropriate lessons that promoted development in key areas such as language, social skills, and physical growth.
• Child Safety & Well-being: Ensured a safe, hygienic environment by adhering to strict health and safety standards, maintaining vigilant supervision to protect children's well-being at all times.
• Team Supervision & Support: Managed and supported a team of nursery staff, ensuring smooth daily operations and maintaining a positive, efficient work environment.
• First Aid Certification: Held a valid First Aid certificate, allowing me to respond effectively to emergencies and provide reassurance to both parents and staff.
• Communication with Parents & Colleagues: Fostered strong communication with parents and colleagues, ensuring a supportive and collaborative atmosphere that allowed each child to thrive.
• Team Leadership & Development: Provided leadership and guidance to staff, promoting teamwork and continuous improvement in nursery routines and practices.

• Client Consultation & Personalized Services: Provided tailored hair care services, including cutting, coloring, styling, and treatments, based on individual client needs and preferences. Conducted thorough consultations to understand client expectations and delivered results that enhanced client satisfaction and retention.
• Customer Service Excellence: Delivered high-level customer service in a fast-paced salon environment, ensuring clients felt valued and well-cared for. Addressed client inquiries, concerns, and special requests with professionalism and a friendly attitude, creating a welcoming and positive atmosphere.
• Reception & Front Desk Management: Managed the front desk, greeting clients, handling phone calls, and answering inquiries about services, prices, and availability. Coordinated appointments, confirmed bookings, and managed walk-ins efficiently to ensure smooth salon operations.
• Booking & Scheduling: Utilized salon booking software to schedule appointments, optimize time slots, and minimize wait times. Managed multiple bookings, including re-scheduling and confirming appointments, ensuring the salon was organized and running on time.
• Product Recommendations & Sales: Educated clients on hair care products, offering personalized recommendations to enhance their hair health and styling routines. Contributed to sales growth by promoting retail products based on clients' hair needs.
• Team Collaboration & Support: Worked closely with fellow hairdressers and support staff to ensure efficient salon operations, including preparing workstations, assisting with product stock, and maintaining a clean and sanitized environment.
• Upselling Services: Proactively suggested additional services (such as hair treatments or styling upgrades) to enhance the client experience and increase salon revenue
• Responded effectively to client complaints, retaining their trust and patronage.