Aaliyah Morrison
Greater London
Summary
I am an initiative-taking individual who is always keen to develop new skills and build on existing experience. My strengths are that I am honest, trustworthy, and very hardworking. I work well under pressure and work through problems to solve the situation. I strongly believe in teamwork and always try to offer my support to my fellow students and friends.
Study abroad - Nanyang Technological University (August 2024 - December 2024) Whilst studying abroad at Nanyang Technological University in Singapore, I fully immersed myself in the vibrant local culture, exploring new and diverse subjects, including learning about "Language in society" and the "Economics of mental health and well-being." From this experience, I gained a deeper cultural understanding that I hope to highlight in future roles with an international focus.
Overview
4
4
years of professional experience
4043
4043
years of post-secondary education
Work history
CX agent
Curve
04.2025 - Current
- Delivered multi-channel support (chat, email, phone, social) using the Kustomer application, consistently resolving 35+ tickets daily and handling 50+ unique customer conversations.
- Investigated and resolved complex cases, collaborating with Fraud and cross-functional teams while maintaining full ownership of customer outcomes.
- Trained and advised new joiners, providing mentorship and best practices to improve ramp-up speed and consistency.
- Supported teammates by answering queries in shared channels while exercising independent judgment on escalations and complex cases.
- Maintained up-to-date knowledge of product features and process changes to ensure accurate and efficient support.
- Consistently met or exceeded KPIs by prioritizing effectively in a fast-paced environment.
- Identified process gaps and provided actionable feedback, driving improvements in both customer experience and team efficiency.
Finance Intern
Conatix
07.2024 - 08.2024
- Collaborated with an international team, gaining first-hand exposure to global business operations and cross-cultural communication .
- Produced detailed manuals and process documentation that improved consistency and reduced onboarding time for new interns.
- Analysed workflow efficiency and provided recommendations that streamlined reporting and improved tool usage across teams.
- Delivered presentations to advisors, summarising progress and suggesting data-driven improvements to internal systems .
- Trained colleagues on financial applications and digital tools, ensuring faster adoption and greater accuracy.
Trainee Quantity Surveyor
Langley Construction Consultants
02.2024 - 04.2024
- Assisted senior surveyors in cost management and project financial tracking across multiple live projects.
- Reviewed contracts and supplier invoices to ensure compliance with budgets and procurement procedures.
- Prepared draft cost estimates, cash flow projections, and financial schedules to support senior management decision-making.
- Maintained a centralised database of project-related financial documentation, improving reporting accuracy.
- Participated in project meetings, contributing to discussions on timelines, budgets, and contractor coordination.
Customer Service Advisor
PayPoint
02.2023 - 07.2024
- Provided frontline technical and financial support to retailers, resolving issues with invoicing, card terminals, and ATMs.
- Managed high-volume CRM data entry for retailer transactions and account details, ensuring 100% accuracy in billing.
- Investigated and resolved escalated cases, consistently meeting service-level targets and maintaining strong customer satisfaction.
- Raised and tracked work orders, ensuring invoicing aligned with customer service protocols and payment policies.
- Supported engineers remotely with equipment installations, swaps, and troubleshooting, improving field resolution times.
- Monitored stock levels and coordinated with logistics teams to guarantee on-time equipment deliveries.
Selling Partner
John Lewis
11.2022 - 01.2023
- Delivered personalised service in beauty and footwear, consistently meeting customer needs and driving sales.
- Provided product advice, upselling and cross-selling to increase average transaction value.
- Processed transactions and returns efficiently while ensuring compliance with store policies.
Law Firm Intern
Baker McKenzie
08.2021 - 08.2021
- Gained exposure to the workings of an international law firm, including shadowing lawyers and attending internal sessions.
- Strengthened networking skills by engaging with associates and partners to learn about career pathways in law.
- Assisted in preparing legal documents and supported admin tasks within the department.
- Developed transferable skills in organisation, communication, and confidentiality in a professional setting.
Event Staff
Indeed Flex
07.2022 - 11.2022
- Provided professional customer service at corporate, retail, and hospitality events across London.
- Performed silver service waitressing and handled VIP guest requests with discretion.
- Supported concession sales, achieving strong results in a fast-paced retail environment.
- Operated tills and managed cash handling duties, ensuring 100% transaction accuracy
Waitress
Number 90 Bar
08.2021 - 01.2022
- Took and delivered customer orders, ensuring fast and accurate service in a busy venue.
- Enhanced customer satisfaction by proactively checking on guests and resolving issues quickly.
- Maintained health and safety compliance, including conducting COVID-19 verification checks.
- Assisted with opening and closing duties, including stock checks, cleaning, and table resets.
Education
BSc (Hons) - Economics
University of Hertfordshire
September 2022 -
A-Levels (A–C) - Sociology, Economics, Religious Studies
Sir George Monoux College
September 2020 - 05.2022
9 GCSEs (Grades 5–8) -
Brentwood Ursuline Convent High School
September 2015 - 05.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service & client support
- Appointment management
- CRM data entry & reporting
- Communication skills
- Strategic planning
- Technical product specifications
Timeline
CX agent
Curve
04.2025 - Current
Finance Intern
Conatix
07.2024 - 08.2024
Trainee Quantity Surveyor
Langley Construction Consultants
02.2024 - 04.2024
Customer Service Advisor
PayPoint
02.2023 - 07.2024
Selling Partner
John Lewis
11.2022 - 01.2023
Event Staff
Indeed Flex
07.2022 - 11.2022
Law Firm Intern
Baker McKenzie
08.2021 - 08.2021
Waitress
Number 90 Bar
08.2021 - 01.2022
BSc (Hons) - Economics
University of Hertfordshire
September 2022 -
A-Levels (A–C) - Sociology, Economics, Religious Studies
Sir George Monoux College
September 2020 - 05.2022
9 GCSEs (Grades 5–8) -
Brentwood Ursuline Convent High School
September 2015 - 05.2020
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