AALIA ASHRAF
Glasgow
Summary
A psychology graduate with strong interpersonal and communication skills, seeking part-time opportunities in the hospitality or retail sector. Experienced in managing customer service, handling transactions, and ensuring client satisfaction in fast-paced environments. Available to work up to 20 hours per week with flexible scheduling.
Overview
4
4
years of post-secondary education
Work History
Food Server
Juice Treat
Kerala
05.2024 - 06.2024
- Delivered food and drinks in line with restaurant standards, ensuring timely and friendly service.
- Addressed customer inquiries and resolved complaints to maintain high level of satisfaction.
- Managed multiple tables efficiently, coordinating with team members to ensure smooth operations.
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Maintained hygiene and food safety standards, ensuring compliance with regulations.
- Answered phones politely, managed reservations, and provided accurate menu guidance.
- Processed customer orders and payments accurately and promptly.
Sales Assistant
Easy Buy
Kerala
01.2024 - 02.2024
- Assisted customers in finding products, providing personalized recommendations to meet their needs.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Monitored store security, identifying and resolving potential theft or safety concerns.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained product knowledge to enhance shopping experience for customers.
- Assisted customers with product selection for optimal satisfaction.
Education
Master of Science - Clinical Health Psychology
University of Strathclyde
Glasgow, Scotland 01.2024 - 10.2024
Bachelor of Science - Psychology
Christ College (Autonomous)
Kerala, India 01.2021 - 01.2024
Skills
- Excellent customer service and conflict resolution
- Strong teamwork and collaboration abilities
- Skilled in cash handling and payment processing (cash, card, and digital)
- Proficient in order taking and table service management
- Multitasking and time management in high-pressure environments
- Knowledge of food hygiene and safety standards
- Sales and product knowledge to enhance customer shopping experiences
- Fluent in English with strong communication skills
Hobbies and Interests
- Volunteering
- Dancing and Singing
- Cooking
- Reading
Timeline
Food Server
Juice Treat
05.2024 - 06.2024
Sales Assistant
Easy Buy
01.2024 - 02.2024
Master of Science - Clinical Health Psychology
University of Strathclyde
01.2024 - 10.2024
Bachelor of Science - Psychology
Christ College (Autonomous)
01.2021 - 01.2024
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