Aakash Kosuru
Stanmore
Summary
Results-driven MSc International Business Management graduate with experience in team coordination, customer-facing operations management, and complex issue resolution. Solid background in supply chain, finance, and marketing, demonstrating adaptability and leadership in fast-paced environments. Seeking entry-level roles in business operations, client support, or project coordination to drive strategic initiatives and improve operational efficiency.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operations & Customer Support Associate (Team Lead)
Yeni Restaurant
06.2022 - Current
- Led a team to deliver efficient daily operations in a fast-paced, customer-focused setting.
- Managed scheduling, resource allocation, and performance tracking to ensure operational targets were met.
- Resolved escalated customer issues, improving satisfaction and service KPIs.
- Coordinated between multiple departments (kitchen, service, supply) to ensure workflow continuity.
- Mentored junior staff and introduced process improvements that increased service efficiency.
- Experience managing cash handling, POS systems, and inventory tracking.
Education
MSc - International Business Management
London Metropolitan University
07.2023 - 06.2024
Bachelor of Business Administration - Finance
Osmania University
07.2019 - 07.2022
Skills
- Business Operations
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Supply Chain & Logistics (Academic)
- Strategic Planning & Execution
Customer service
Problem-solving abilities
Active listening
Call management
Websites
Timeline
MSc - International Business Management
London Metropolitan University
07.2023 - 06.2024
Operations & Customer Support Associate (Team Lead)
Yeni Restaurant
06.2022 - Current
Bachelor of Business Administration - Finance
Osmania University
07.2019 - 07.2022
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