Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
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Aakanksha Sinha

London

Summary

Library Assistant with over three years of experience in academic and public library settings, adept at ICT support and digital literacy. Demonstrates strong skills in cataloguing, customer service, and data protection, ensuring a welcoming environment for diverse patrons. Passionate about enhancing user experiences and supporting efficient library operations through innovative service delivery.

Overview

3
3
years of professional experience

Work History

Library Volunteer (Frontline Support & Digital Access)

London Borough of Hillingdon & Enfield Libraries
03.2025 - Current
  • Delivered one-to-one ICT support for senior citizens through 'Learn My Way' and 'Digi-Help' sessions.
  • Regularly assist patrons with sensitive digital tasks (e.g., writing forms, renewing Blue Badges, accessing personal records), maintaining strict confidentiality, and discretion.
  • Undertook self-directed training in GDPR, cybersecurity, and freedom of information via the Enfield Council staff handbook to better support users and protect their data.
  • I provide first-point-of-contact support to library users, offering clear guidance on digital services, resources, and in-branch activities.
  • Ensured a welcoming environment for diverse patrons, including older adults and families, while upholding the library's values of inclusion and public service.
  • Developed strong user-centred service skills by adapting support based on patron needs and digital confidence.

Clearing Admission Assistant

Brunel University London
08.2024 - 09.2024
  • Provided information and guidance to students and parents during the high-pressure Clearing period.
  • Assessed eligibility for university courses, and explained academic options clearly.
  • Handled sensitive conversations with professionalism and empathy.
  • Maintained confidentiality while accessing student records and discussing admissions related data.

Library Assistant

Smt. Hansa Mehta Library, Maharaja Sayajirao University
India
08.2022 - 02.2023
  • Delivered face-to-face support to a diverse academic community, including students, researchers, and faculty members, ensuring a welcoming and helpful environment.
  • Independently managed day-to-day circulation services, cataloguing new acquisitions using MARC21 and WorkFlows, and shelving according to Dewey Decimal classification.
  • Assisted diverse user groups, responding to complex information queries, and providing tailored support for effective resource discovery.
  • Handled enquiries at the library front-desk while balancing other demands of the job.
  • Delivered induction presentations on how to navigate the right academic online resources.

Education

MASTER OF ARTS - ENGLISH LITERATURE

Brunel University London

BACHELOR OF ENGINEERING -

Gujarat Technological University
India

Skills

  • Front-Line Desk Support and Routine Task Accuracy
  • Customer Engagement & User-Focused Service Delivery
  • Library Systems: MARC21, Dewey Decimal, LC, SirsiDynix WorkFlows
  • Digital Literacy Training & ICT Support
  • Empathetic communication across age groups
  • Data Protection, Confidentiality, and GDPR Awareness
  • Effective Teamwork & Relationship Management
  • Calmness and Clarity Under Pressure

AVAILABILITY

  • Available for immediate start
  • Flexible schedule, including evenings, and weekends

Timeline

Library Volunteer (Frontline Support & Digital Access)

London Borough of Hillingdon & Enfield Libraries
03.2025 - Current

Clearing Admission Assistant

Brunel University London
08.2024 - 09.2024

Library Assistant

Smt. Hansa Mehta Library, Maharaja Sayajirao University
08.2022 - 02.2023

MASTER OF ARTS - ENGLISH LITERATURE

Brunel University London

BACHELOR OF ENGINEERING -

Gujarat Technological University

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Aakanksha Sinha