Anas Ali
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Team leader
Medline Inc
Toronto
09.2020 - 07.2023
- Oversee all aspects of operations for a team of coordinators, including leadership of eight in a warehouse comprising 600,000 square feet
- Communicate with appropriate staff for credit releases, rejections, or disposal via email/phone and applicable documentation
- Lead and develop a team of associates to achieve operational/strategic goals within each area of responsibility, delivering feedback and insight to enhance performance
- Deliver strategic reporting and data intelligence to support Inventory Manager
- Establish key performance indicators on a daily, weekly, and periodic basis, covering key metrics as service levels and cost
- Highlights Foster a culture of safety and engagement to maintain work environment, drive employee engagement, and promote talent development
- Delegate Tasks while outperforming expectations in safety, employee engagement, and productivity
- Recognized for achieving warehouse inventory operational objectives in serving Medline Canada.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
- Coached team members through new or difficult workflows.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Delegated tasks to make best use of individuals' skills.
- Upskilled team members by planning and delivering training workshops.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Recognised exceptional individual performance for improved motivation.
- Supported new hires through onboarding process for speedy and successful training.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Promoted professionalism among staff to develop productive relationships.
Area Manager
Cellular Sales,INC
Toronto
01.2019 - 09.2020
- Led a team of five Managers, across human resources, transportation, sales planning, inventory planning, and maintenance operations
- Fostered an environment of employee engagement and development
- Highlights Consistently exceeded business goals for profit, throughput, and efficiency
- Developed/implemented safety program that reduced incidents by 95% in one year
- Worked in implementing network projects in various stores.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Planned and managed resources and budget to support and deliver objectives.
- Oversaw operations of £[Amount] organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Exceeded sales forecast figures by [Number]% through superior customer care.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Expanded client bases by [Number]%, building lasting relationships to grow profit.
- Created and implemented best practice policies and processes to aid operational performance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Resolved conflicts promptly to promote positive environments for customers.
- Conducted audits and risk assessments to achieve regulatory compliance.
Sales Consultant
Glentel,INC
Toronto
06.2018 - 12.2019
- Supervised team of comprised of associates, completing various process improvement projects designed towards service of distribution team, as well as stores
- Solved, audited the technical difficulties of mobile phones and network carriers (Rogers and Bell Canada) on behalf of clients
- Highlights Entrusted with key role in various initiatives to improve sales, employee morale, and productivity of the stores.
- Identified prospect needs and offered appropriate products and services.
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Increased revenue through upselling and consistent contract renewals.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Retained customers by building rapport and delivering tailored product recommendations.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Empathised with customers and translated technical concepts to promote understanding.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Projects Sales Engineer
Cummins Power Generation Inc
Khobar
06.2010 - 03.2018
- Interacted with distribution engineers, management, and hourly employees, conducting time studies for standards and related incentives projects
- Managed various standard improvement projects, publishing results/recommendations arising from updates and analysis
- Led multi-functional performance improvement teams, and performed Cost Benefit
- Analysis in MS Excel for cost reduction projects and tracked weekly savings
- Interacted extensively with corporate management, operations management, and TMs, gaining key experience working with various support departments
- Negotiated on price, costs, delivery and specifications with buyers, managers and company owners
- Provided key recommendations in settling conflicts between sales, technical and operations departments
- Recorded sales, order information and send copies to the management for official executionof projects by assigning proper resources
- Managed scope creep through customer change orders and inside change arrangementsas required
- Experienced in dispatching the shipments guaranteeing everything is done according to the contract terms
- Assisted and monitored the awarded contracts and solved clients/consultants' concerns
- Highlights Oversaw and managed completion of various projects from inception, acquiring key knowledge and implementing distribution techniques
- Revamped standard operating procedures, explored various implementation strategies, and presented results to Borders representative
- Performed a key role in educating and preparing coaches as a part of performance management panel project
- Completed and implemented projects to improve communication with TMs and establish trust/rapport in performance management.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Delivered high-level demonstrations of product range to showcase capabilities and functionalities.
- Authored white papers to become recognised expert on products and solutions.
- Cultivated and sustained strong relationships with stakeholders, customers and partners to enhance collaboration.
- Participated in trade shows, exhibitions and seminars to promote solutions.
- Communicated technical feedback from field to upstream product management teams for product enhancements.
- Defined solutions best suited to customer and partner requirements for increased sales and loyalty.
- Provided technical support to sales teams, addressing customer specifications and ensuring alignment with product features.
- Collaborated closely with technical support team for seamless transition from pre-sales to post-sales.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Streamlined processes to improve and optimise office operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Controlled resources by department or project and tracked use in [Software].
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Created classification systems to manage archives.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
- Organised financial and operational data to help with yearly budgeting and planning.
- Created digital file classification system for company-wide use.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Planned revenue generation strategies designed for growth.
- Drafted procedural statements and guidelines for company-wide use.
Operations and Maintenance Engineer
MobiServe
01.2009 - 01.2010
- Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
- Responded to plant breakdowns and emergency callouts.
- Diagnosed and resolved issues promptly through mechanical and electrical fault-finding exercises.
- Worked cross-functionally to improve and develop operating practices to enhance product quality and customer service.
- Completed all assigned work on time and to high quality standards.
- Tested equipment to identify potential issues and maintain compliance with safety standards.
- Upheld proactive approach to health and safety practices for safe, secure working environment.
- Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
- Coordinated activities of outside engineers, contractors and vendors to optimise project outcomes.
- Carried out scheduled preventative maintenance requests on all machines, processes and assembly lines.
- Optimised equipment performance through routine inspections and adjustments.
- Created detailed technical drawings outlining key engineering specifications.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
- Enhanced operational output through regular plant inspections and improvements.
- Adapted engineering designs to meet product requirements.
- Evaluated product performance and advised on improvement strategies.
- Optimised production processes to maximise return on investment.
- Met client construction needs through effective design and development team collaboration.
- Liaised with contractors and third parties to facilitate specialist maintenance.
Education
Supply Chain Management Graduate Certification -
University of Guelph, Humber College
Canada 09.2019 - 09.2020
Foundation of Project Management Certification Toronto - Project Management
University Of Toronto
Canada 05.2019 - 07.2019
Bachelor of Science - Electrical Engineering
University Of Central Punjab
05.2004 - 05.2008
Skills
- Client relations
- Contract Negotiator
- Business development
- RFI/RFQ responses
- Technical consulting and selling
- B2B sales
- Account management
- Data management
- Solutions engineering
- Contractor management
- Thought leadership
- Technical accounts management
- Product expertise
- Policies and procedures
- Solutions deployment
- Testing/Commissioning and maintenance
- Project budgeting
- SAP EPR expert
- Gap analysis
- Engineering standards
- MS Office suite expertise
- Inventory control
- Staff engagement techniques
- Multilingual
- Root Cause Analysis
- Equipment installations
- Technical reporting
- Specification sales
- Training and development
- Conflict resolution
- Employee relations
- Problem-solving
Accomplishments
- Collaborated with team of [Number] in development of [Project name].
- Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
- Upsold additional products, increasing monthly revenue [Number]%
- Implemented [Type] process, streamlining work and increasing efficiency [Number]%
Languages
English
Advanced
Urdu
Advanced
Arabic
Intermediate
Hindi
Advanced
Timeline
Team leader
Medline Inc
09.2020 - 07.2023
Supply Chain Management Graduate Certification -
University of Guelph, Humber College
09.2019 - 09.2020
Foundation of Project Management Certification Toronto - Project Management
University Of Toronto
05.2019 - 07.2019
Area Manager
Cellular Sales,INC
01.2019 - 09.2020
Sales Consultant
Glentel,INC
06.2018 - 12.2019
Projects Sales Engineer
Cummins Power Generation Inc
06.2010 - 03.2018
Operations and Maintenance Engineer
MobiServe
01.2009 - 01.2010
Bachelor of Science - Electrical Engineering
University Of Central Punjab
05.2004 - 05.2008
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