Aaiza Sharafat
Summary
Personable and reliable individual who thrives in dynamic, fast-paced team environments. Fluent in both English and Urdu, I have a bubbly and positive attitude, dedicated in overcoming challenges and handling multiple responsibilities, delivering excellent customer service. Eager to apply and enhance my skills and become a valuable team asset.
Overview
2
2
years of professional experience
Work history
Receptionist
Legoland Windsor Resort
02.2025 - Current
Greeted guests professionally and proactively to create a welcoming environment.
Managed hotel bookings using Opera PMS and ALICE to ensure smooth running of the hotel.
Effectively handled front desk tasks and enquiries, improving customer satisfaction.
Resolved guest enquiries promptly in a knowledgeably and friendly manner.
Food and Beverage Host / Waitress
Legoland Windsor Resort
07.2023 - 01.2025
Boosted revenue through strategic upselling.
Recognized as star of shift on several occasions.
Managed reservations efficiently, keeping track of bookings and welcoming guests.
Delivered friendly and fast service to process food and drink orders during rush hour.
Volunteer Youth Worker
Together as One Charity
09.2023 - Current
Facilitated engaging activities for improved interpersonal skills amongst youth.
Assisted with Boost mental health programme.
Patient companion
Wexham Park Hospital
06.2023 - Current
Supervised daily activities of patients and aided staff.
Enhanced patient comfort by providing emotional support and companionship.
Education
LLB Law -
University of Reading
09.2024 -
A-Levels -
Slough And Eton
09.2022 - 06.2024
GCSEs -
Slough And Eton
01/2017 - 01/2022
Skills
Ability to work in high paced environments effectively
Excellent teamwork skills
Proven track record in achieving great results against KPI metrics
Friendly customer service and positive attitude
Organized and proactive approach to work
Bilingual - Fluent in English and Urdu
Reliable punctuality
Confident with using administrative software and interacting with guests
Affiliations
Henna artist - Passionate about managing my own henna business, ensuring attention to detail.
Competitive Sports - Particularly badminton, also enjoy training at the gym.
Debate - Member of the Debate Society at University, developing both critical thinking and public speaking.
Cooking - Enjoy trying out new recipes and improving my own dishes.
Accomplishments
Senior Prefect, Slough and Eton - Selected for leadership and responsibility, demonstrating strong interpersonal skills, while assisting with school events.
Star of shift, Legoland - Recognized for consistently delivering high levels of customer satisfaction.
Volunteer, Summer Reading Challenge - oversaw activities for Summer Reading Challenge.
References
References available upon request.
Timeline
Receptionist
Legoland Windsor Resort
02.2025 - Current
LLB Law -
University of Reading
09.2024 -
Volunteer Youth Worker
Together as One Charity
09.2023 - Current
Food and Beverage Host / Waitress
Legoland Windsor Resort
07.2023 - 01.2025
Patient companion
Wexham Park Hospital
06.2023 - Current
A-Levels -
Slough And Eton
09.2022 - 06.2024
GCSEs -
Slough And Eton
01/2017 - 01/2022
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