Aaiyma Rana

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Established clear budgets and cost controls strategies to meet objectives.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Drafted procedural statements and guidelines for company-wide use.

London Fashion Week (Worked with Management, Designers, Makeup Artists, and Models) Collaborated closely with management, designers, makeup artists, and models during London Fashion Week. Assisted with backstage organization, ensuring smooth line-up and coordination of events.

• Organising team schedules, handling staff issues and authorising vacation annual and sick leave
• Interviewing, hiring and training new employees
• Evaluating employee performance and providing training and guidance as needed
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget
• Filling in for absent employees and assisting teams as needed to successfully complete projects
• Ensuring that employees follow company policies, as well as health and safety regulations
• Ensuring a high and consistent standard of customer service

• Represented organisations at seminars, conferences and business events.
• Led and managed administrative staff to maintain smooth daily operations.
• Instituted and built dynamic team of astute and successful administrative professionals to help support all corporate growth and productivity objectives.
• Audited office supplies to minimise waste and control expenditures.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Monitored inventory needs and worked with procurement team to facilitate supply chain operations.

• Documented local events related to fashion, including brand launches, cultural festivals celebrating traditional South Asian attire and jewellery, as well as various holiday and seasonal festivities and events Islamabad