Aaina Syal
Greenford
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Wingstop Restaurant. Excelled in customer service and teamwork, significantly improving team efficiency and client engagement. Skilled in cash handling and problem-solving, adept at leading by example and fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Wingstop Restaurant
London, United Kingdom
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Trainee
Sunbeam Fostering Agency
London, United Kingdom
01.2024 - 04.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Administrative Assistant
VEE Software Solutions
Mohali, Punjab, India
10.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
MSC Business Management - Business Management
Bloomsbury Institute London
London United Kingdom09.2024
Bachelor of Commerce - Business
Himachal Pradesh University
Himachal Pradesh, India06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Flexible Schedule
- Leadership Qualities
hobbies
1.Volunteering: Demonstrates project management and teamwork skills.
2.Public Speaking and Debating: Enhances communication abilities and confidence.
3.Writing and Blogging: Highlights creativity and proficiency in sharing insights.
4.Reading (Industry-related books): Shows a commitment to staying informed about industry trends.
5.Sports and Fitness: Reflects discipline, teamwork, and a healthy work-life balance.
6.Traveling: Suggests adaptability and cultural awareness.
7.Art and Design: Demonstrates creativity and attention to detail.
8.Learning New Languages: Indicates a commitment to personal growth.
9.Mentoring and Coaching: Highlights leadership skills and a willingness to help others develop.
10.Technology : Showcases technical skills and an interest in digital innovation.
Timeline
Crew Member
Wingstop Restaurant
05.2024 - Current
Trainee
Sunbeam Fostering Agency
01.2024 - 04.2024
Administrative Assistant
VEE Software Solutions
10.2022 - 10.2023
MSC Business Management - Business Management
Bloomsbury Institute London
Bachelor of Commerce - Business
Himachal Pradesh University