Adil Mullaji
Summary
A dedicated professional with a strong foundation in logistics coordination and customer relationship management. Demonstrates exceptional communication skills and data entry efficiency, ensuring accurate record keeping and quality control. Proficient in warehouse operations, returns handling, and packaging procedures, with specialised training in hazardous materials handling. Utilises logistics software to streamline processes under pressure while maintaining a strategic approach to account management and customer needs analysis. Committed to building trustworthy relationships and enhancing customer relations through effective strategy development.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer Returns Associate
Amazon
Dunfermline, Fife
2025.04 - Current
- Recorded data of returned items, strengthening inventory management.
- Assisted in training new staff on return policies and procedures ensuring consistency in operations.
- Handled high volume of package returns daily without error.
- Verified product conditions to ensure fair refund policies.
- Maintained clean and organised workspace, promoting health and safety standards.
- Inspected returned products, identifying and documenting reasons for return.
- Reviewed damaged items to determine possibility of repair.
FC associate
Amazon
Gateshead, Newcastle upon Tyne
2024.10 - 2025.01
- Executed various tasks to ensure efficient warehouse operations, including receiving, picking, sorting, and stowing shipments.
- Ensured accurate processing of orders in compliance with company standards.
- Maintained attention to detail and adhered to safety protocols.
- Collaborated with team members to support seamless operational flow.
- Contributed to continuous improvement initiatives to enhance overall warehouse efficiency.
Store manager
Premier Stores
Shiremoor, Newcastle upon Tyne
2024.01 - 2024.06
- Implemented promotional displays to increase product visibility and sales.
- Assisted customers in locating products around the shop floor promptly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Operations coordinator
V. Star Enterprises
Navi Mumbai, Maharashtra
2020.12 - 2023.07
- Monitored customer delivery times and informed clients of potential delays.
- Established strong relationships with hauliers and suppliers to ensure efficient logistics.
- Documented inbound and outbound deliveries, maintaining accurate service records.
Operations coordinator
Noble Carrying Corporation
Navi Mumbai, Maharashtra
2018.12 - 2020.11
- Ensured smooth operations through effective management and oversight.
- Communicated essential information to clients, fostering transparency and trust.
- Maintained comprehensive written records of all operational activities.
Education
Higher National Certificate - Marine Engineering
B.P Marine Academy
Navi Mumbai / India 2016.08 - 2017.06
Higher National Diploma - Marine Engineering
City of Glasgow College
Glasgow 2017.09 - 2018.06
Bachelor of Science - Engineering Management
Newcastle College
Newcastle upon Tyne 2023.09 - 2024.07
Skills
- Communication skills
- Data entry efficiency
- Relationship building aptitude
- Warehouse operations understanding
- Returns handling
- Knowledge of packaging procedures
- Use of logistics software
- Pressure handling
- Hazardous materials handling training
- Quality control mindset
- Record keeping accuracy
- Microsoft Office Suite
- Logistics coordination
- Customer relations
- Account management
- Customer needs analysis
- Trustworthiness
- Customer relationship management
- Strategy development
Affiliations
- Team sports
- Building/fixing electronics and gadgets
- Photography
Languages
English
Fluent
Hindi
Native
Certification
- S.T.C.W (International Convention on Standards of Training, Certification and Watchkeeping for Seafarers)
- O.T.C.T.O (Basic Training for Oil and Chemical Tanker Cargo Operations)
- Introductory Course Representative Training
Timeline
Customer Returns Associate
Amazon
2025.04 - Current
FC associate
Amazon
2024.10 - 2025.01
Store manager
Premier Stores
2024.01 - 2024.06
Bachelor of Science - Engineering Management
Newcastle College
2023.09 - 2024.07
Operations coordinator
V. Star Enterprises
2020.12 - 2023.07
Operations coordinator
Noble Carrying Corporation
2018.12 - 2020.11
Higher National Diploma - Marine Engineering
City of Glasgow College
2017.09 - 2018.06
Higher National Certificate - Marine Engineering
B.P Marine Academy
2016.08 - 2017.06