Laura Marshall
Treherbert,Rhondda Cynon Taf
Summary
Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. I respond proactively to pressure and deliver reliable, flexible support, adapting to each individuals requirements. I plan and prioritise well for organised approaches to busy workloads , which enables me to lead a shift efficiently.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work history
Mental Health Support Worker
React
Tonypandy, Rhondda Cynon Taf
01.2023 - Current
Clinical Contact Centre Advisor
Everyone Health
Leicester
01.2022 - 12.2022
- Triaging patients over the phone for healthy lifestyle programmes including adult weight management programmes, health coaching and smoking cessation.
Urgent Response Assistant Practitioner
South Warwickshire NHS Foundation Trust, Warwickshire
09.2020 - 11.2021
- Delivering emergency, person centered care to patients within community, upon discharge from hospital or to prevent admission
- Initial health assessments including risk assessment and care reviews of patients
- Taking of vital signs, recording and reporting accordingly
- Referring patients to social services for permanent packages of care, and other agencies, support services where appropriate eg Physio
- Occupational Therapy, GP, Diabetic nurse, Continence Nurse, Dementia Nurse, Palliative care
- Attending urgent response call outs within community, within competencies of Band 4
- Wound care and catheter care
- Catheterisation - Male and Female
- Escalating concerns/information to registered professional
- Prioritising workload and clear documentation.
- Performed physical exams on patients, continuously communicating patient needs and comfort levels.
Apprentice Assistant Theatre Practitioner
UHB NHS Trust
Birmingham
03.2018 - 08.2020
- Trained to Band 4 as an Assistant Theatre Practitioner, specialising in the scrub and recovery area of
- Operating Theatres
- Alongside this role I have completed a Health and Social Care Foundation Degree with the Surgical Care pathway.
Senior Care Assistant
St Bernard's Care Home, Olton
08.2017 - 03.2018
- Administered medications in line with care plans and nursing team guidance.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Monitored junior staff to assess care provisions and implement continued best practices.
Radiographer Assistant
NHS
Birmingham
01.2017 - 08.2017
Health Care Assistant
BMI Healthcare, The Priory Hospital
11.2014 - 12.2016
- Assisting patients with their personal care
- Serving meals and helping to feed patients
- Helping people to move around
- Assisting patients to the toilet
- Making beds
- Talking to patients and making them comfortable
- Monitoring patients' conditions by taking temperatures, pulse, respirations and weight
- Monitoring patients' fluid balance - input and output
- Filling in relevant patient paperwork eg News charts, fluid balance forms
- Setting up bed spaces for patients being admitted to Intensive Care after surgical procedures
- Taking blood gas samples from Patients
- Assisting with the removal of chest drains
- Assisting with the removal of central and arterial lines
- Blood Sugar testing
- Urinalysis
- Removing cannula's
- General cleaning within the unit and on the wards
- Equipment stock order
- Assisting Nurses with Extubating patients after surgery
- Regular Patient observations and reporting any concerns/changes to the relevant nurse
- General IT and telephone duties
Care Assistant
Herons Lea Residential Care Home
11.2012 - 10.2014
- Same duties as listed with employment below.
Care Assistant
Lakenham Residential Care Home
01.2012 - 11.2012
- Assist clients who need help with dressing, undressing, toileting and bathing
- Help clients with mobility problems and other physical disabilities such as incontinence; help in the care and use of aids and personal equipment
- The ability to life clients safely as part of a team
- Help in the promotion of mental and physical activity of clients through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation
- Make and change beds; tidy and clean rooms
- Prepare light meals, serve meals
- Assist clients at meal times if required
- Wash up utensils
- Answer call bells, telephone, door and greet visitors
- Read and write report in the communication book and client files
- Take part in client and staff meetings and also in training activities
- Assist residents with the administration of their medication
- Escorting clients to hospital and dental appointments when appropriate
- Handover to colleagues on shift change over
- Report any concerns about residents to Care Manager or Shift Leader
- Liaising with GP's, District Nurses, Social Workers and other health care professionals regarding the health and well being of residents in my care
- EMPLOYER: C/M Fundraising
- Charity
Charity fundraiser
Whizz Kidz
, North Devon
10.2011 - 11.2011
- Working within the local community at venues to promote Whizz Kidz Disabled Children's Charity
- Encouraging the general public to sign up to monthly donations
- Ensuring relevant paperwork and details of the Charity supporters are completed accurately
- Ensuring paperwork is sent to head office on a daily/weekly basis
- Liaising via the telephone with head office and work colleagues
- Replenishing stock and promotional materials
- Networking will local venues/businesses to make them aware of the Charities work and booking venues.
Outreach Worker
Birmingham City Council
07.2005 - 04.2011
- Assisting with set up and development of Childcare Chat and Taster Project
- Deliver one to one personalised sessions with Lone Parents, parents of children with special needs and low income families who are looking at returning to work on childcare options and looking at their individual needs
- Enable eligible parents to access free days of childcare to increase parents' confidence in using the provision
- Manage a caseload of clients on a one to one basis and track the progress
- Networking and presentations to local organisations and agencies to promote the project
- Accompany parents on visits to childcare providers
- Maintain and update records
- In depth knowledge and use of IMPULSE database which holds details of all children of school age in
- Birmingham Local Authority and registered childcare provision
- Attend relevant community and outreach events
- Deliver information sessions and presentations to parents within the community to promote the project
- Responsibility of 2 categories within the Information Framework - to research and link in with relevant organisations, collect and share information with the department and clients/customers.
Childcare Information Assistant
Family Information Service
10.2002 - 07.2005
- To staff telephone helpline providing callers with information and advice on childcare and related issues, sending information through the post
- To staff the information helpdesk within the public are of the Family Information Service
- To keep information resources up-to-date
- Checking information and requesting information from a variety of sources
- To support parents, carers, prospective childcare workers/providers and other users who wish to access either paper or IT based information resources within the public area
- Attend outreach events to promote the services of the Family Information Service
- Talks and information sessions to parents/professionals to promote the Family Information Service
- General Admin duties
- Use of IT.
Mortgage Servicing Associate
Egg Bank/Marlborough Sterling Mortgage Services
06.1999 - 10.2002
- Dealing with completed mortgage enquiries over the telephone
- Setting up and completion of mortgage accounts on IBS mortgage system
- Disbursing mortgage funds via electronic transfer to Solicitors on the day of completion
- Clearing and balancing of internal accounts of incoming funds and payments
- Taking mortgage and fee payments via cheque and credit/debit card and crediting to the relevant accounts
- Mortgage redemptions
- General Admin and IT duties.
Sales Negotiator
Scriven and Co
02.1997 - 06.1999
- Dealing with customers face to face and over the telephone
- Taking offers for properties from prospective purchasers
- Liaising with customers, solicitors and other professionals regarding the sale of properties
- Cash handling, taking deposits
- Audio Typing
- Typing of property details
- Scanning of property photos
- General Admin and IT duties.
Education
Foundation Degree - Health and Social Care, Surgical
Birmingham City University
03.2018 - 04.2020
Care Certificate -
University Hospitals Birmingham
Birmingham 05.2018 - 08.2018
Acute Illness Management for Clinical Support Work -
BMI Healthcare
Birmingham 01.2015 - 07.2015
NVQ Level 2 - Health and Social Care
Babcock International
North Devon 01.2013 - 07.2013
NVQ Level 3 - Health and Social Care
Babcock International
North Devon 08.2013 - 08.2014
Keys Skills Level 1 & 2 Maths and English -
Babcock International
North Devon 01.2013 - 10.2013
NVQ Level 3 - Advice and Guidance
Birmingham City Council
Birmingham 07.2009 - 01.2010
NVQ Level 2 - Team Leading
Birmingham City Council
Birmingham 01.2008 - 06.2008
CMI Level 3 First Line Management -
Birmingham City Council
Birmingham 03.2007 - 12.2007
BTEC Advanced National Diploma - Early Childhood Studies
Halesowen College
Halesowen 09.1995 - 05.1997
Skills
- Able to negotiate and deal with conflict
- Progress reporting
- Accurate recordkeeping
- Superior communication and listening skills
- Work well in a team and independently
- Punctual and trustworthy
- Able to work in a person centered way
- Caring and Compassionate attitude
- Aware of my capabilities and limits within my competences and when to escalate
- Flexible attitude to work and willing to undertake further training
Additional Information
- Willing to relocate to: Rhondda -
Timeline
Mental Health Support Worker
React
01.2023 - Current
Clinical Contact Centre Advisor
Everyone Health
01.2022 - 12.2022
Urgent Response Assistant Practitioner
South Warwickshire NHS Foundation Trust, Warwickshire
09.2020 - 11.2021
Care Certificate -
University Hospitals Birmingham
05.2018 - 08.2018
Foundation Degree - Health and Social Care, Surgical
Birmingham City University
03.2018 - 04.2020
Apprentice Assistant Theatre Practitioner
UHB NHS Trust
03.2018 - 08.2020
Senior Care Assistant
St Bernard's Care Home, Olton
08.2017 - 03.2018
Radiographer Assistant
NHS
01.2017 - 08.2017
Acute Illness Management for Clinical Support Work -
BMI Healthcare
01.2015 - 07.2015
Health Care Assistant
BMI Healthcare, The Priory Hospital
11.2014 - 12.2016
NVQ Level 3 - Health and Social Care
Babcock International
08.2013 - 08.2014
NVQ Level 2 - Health and Social Care
Babcock International
01.2013 - 07.2013
Keys Skills Level 1 & 2 Maths and English -
Babcock International
01.2013 - 10.2013
Care Assistant
Herons Lea Residential Care Home
11.2012 - 10.2014
Care Assistant
Lakenham Residential Care Home
01.2012 - 11.2012
Charity fundraiser
Whizz Kidz
10.2011 - 11.2011
NVQ Level 3 - Advice and Guidance
Birmingham City Council
07.2009 - 01.2010
NVQ Level 2 - Team Leading
Birmingham City Council
01.2008 - 06.2008
CMI Level 3 First Line Management -
Birmingham City Council
03.2007 - 12.2007
Outreach Worker
Birmingham City Council
07.2005 - 04.2011
Childcare Information Assistant
Family Information Service
10.2002 - 07.2005
Mortgage Servicing Associate
Egg Bank/Marlborough Sterling Mortgage Services
06.1999 - 10.2002
Sales Negotiator
Scriven and Co
02.1997 - 06.1999
BTEC Advanced National Diploma - Early Childhood Studies
Halesowen College
09.1995 - 05.1997
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