A Lees-McLean
Wishaw,North Lanarkshire
Summary
Experienced depot and operations manager with a strong background in staff supervision, resource and workflow planning, and health and safety compliance. Skilled in performance monitoring, problem solving, and delivering actionable insights through detailed reporting to optimise operational efficiency. Committed to driving excellence in team support and ensuring adherence to industry standards while fostering a safe and productive work environment.
Overview
10
10
years of professional experience
Work history
Operational Support Manager
McGill's
Johnstone, Renfrewshire
2022.07 - Current
- Collaborated with Depot managers to enhance daily business operations.
- Covered three locations during Depot Manager absences, ensuring seamless workflow.
- Conducted investigations and disciplinary actions as required.
- Performed compliance checks on MIDAS to verify Licence, CPC, and eye test validity.
- Successfully ran two cruise seasons, achieving operational targets.
- Assisted marketing efforts for several months when needed.
- Provide hands-on support to supervisors and drivers to maintain smooth workflow
- Supported on-street team for six weeks, improving service delivery.
- Attend Job Fairs to assist the Training Academy
Depot manager
McGill's
Coatbridge, North Lanarkshire
2017.01 - 2022.07
- Managed day-to-day depot operations, overseeing staff performance, productivity, and service delivery
- Led and motivated depot teams to meet operational KPIs and deadlines
- Managed staffing levels, shift planning, and absence management
- Ensured full compliance with health & safety regulations and operational policies
- Resolved operational issues quickly to minimise disruption and maintain efficiency
- Worked closely with senior management to implement operational changes and improvements
- Work closely with engineering staff to have smooth runout and run the miles
Assistant Depot Manager
McGill's
Inchinnan, Renfrewshire
2016.01 - 2017.01
- Assist with depot operations, ensuring compliance with health and safety regulations.
- Supervised staff, providing support to enhance performance and productivity.
- Planned resources and workflows to streamline daily operations.
- Resolved problems in fast-paced environments through effective decision-making.
- Developed rota for drivers and duty managers to optimise scheduling.
- Managed wages to ensure accurate and timely payments for all staff.
Education
Certificate of Higher Education - Travel & Tourism
Glasgow Clyde College
GlasgowSkills
- Depot and operations management
- Staff supervision and support
- Performance monitoring and reporting
- Health and safety compliance
- Resource and workflow planning
- Problem solving
- Performance monitoring
Timeline
Operational Support Manager
McGill's
2022.07 - Current
Depot manager
McGill's
2017.01 - 2022.07
Assistant Depot Manager
McGill's
2016.01 - 2017.01
Certificate of Higher Education - Travel & Tourism
Glasgow Clyde College