A Issa

• Reporting directly to the Chairman, holding key important responsibilities across HR, Administration, and related operational areas.
• Presided over Redundancy Appeal Hearing Panels in line with ACAS guidance, managing cases with professionalism and empathy while ensuring fair outcomes and preventing escalation to the Employment Tribunal.
• Headed Disciplinary Panels, coordinating effectively with panel members, staff, and trade union representatives to ensure compliant and equitable processes.
• Facilitated Grievance Panels, ensuring timely, structured, and compliant resolution of employee concerns.
• Actively participating in recruitment, selection, onboarding, and induction processes; served as a permanent member of the Recruitment Committee.
• Played a key role within the HR and Legal teams during Employment Tribunal proceedings, preparing evidence and documentation for cases that progressed to the Tribunal.
• Organising key organisational events, including the Annual Interfaith Tour to places of worship, public open days, and wider community engagement activities.
• Provided operational and management cover for the Administration Office during periods of redundancy and staff shortages, ensuring continuity of services.
• Serving as Head of Volunteer Recruitment and Training, overseeing volunteer onboarding, development, and engagement.
• Leading Security and Parking volunteer teams during major events, ensuring safe, efficient, and well-coordinated operations.
• Observed the Board of Trustees (2017–2019), gaining insight into governance, compliance, and strategic decision-making.
• Led the COVID-19 Reopening Panel as Head of Reopening, implementing safety protocols and managing a phased, compliant return to operations.
• Contributed as a committee member to the General Election operational planning and delivery.

► Reviewed and quality-assured health information leaflets and printed materials for accuracy, clarity, and NHS compliance.

► Proofread English and multilingual content, ensuring consistency, accessibility, and cultural appropriateness.

► Coordinated approval processes with clinical, communications, and design teams before printing and publication.

► Ensured materials met NHS branding, accessibility, and equality standards.

► Reviewed and quality-assured health information leaflets and printed materials for accuracy, clarity, and NHS compliance.

► Proofread English and multilingual content, ensuring consistency, accessibility, and cultural appropriateness.

► Coordinated approval processes with clinical, communications, and design teams before printing and publication.

► Ensured materials met NHS branding, accessibility, and equality standards.

► Reported to the CEO and provided direction and managed employees in the HR & Administration Department to perform their delegated tasks in a very professional way as per Best Practice and worldwide standards.

► Planned, directed and managed activities of the following HR major Sections & Functions:

- HR Strategy & Planning: Organizational Structure Design & Development, Culture Improvement at Work, & Change Management, cascading Vision, Mission & values from Company to HR Dept.

- HR Policy & Procedures: UAE Labour Law, Company Policy, HR Process & Workflow Map and Employee Handbook.

- Recruitment & Selection: Manpower Planning, Recruitment and Employment.

- Performance Management: Periodical & Special Appraisals, Rewarding, Job Analysis, Evaluation & Description.

- Employee Relations: HR operational and personnel functions, Grievances, Investigation & Disciplinary Actions.

- Compensation & Benefits: Managed the Payroll, Commission, Bonus, employees’ Loans & deductions.

- General Administration: Special Projects, Outlets & external Projects & Branches.

- Training and Development: Developed the career development plans, identified the training needs for all staff.

Health, Safety and Environment: conducted HSE training and received support from specialized HSE Firms.

► Reported to the Director of the Department and led & inspired staff across the Department, supervising the Employment team. Led development and implementation of strategy, policy, organizational change processes, and Operational Manual, identified the priorities/challenges, and practical and sustainable ways to address them.

► Managed Recruitment & Selection processes and arranged, in full coordination with employers, the Employment journey and its interviews, testing, Job Offer, contracts and induction up to duty commencement.

► Met Recruitment Managers of potential Employers in strategic segments to build a strong business relationship and receive their vacancies’ requirements for UAE National candidates.

► Received and understood Jobs’ requirement, job nature and its duties & responsibilities, screened and shortlisted the most suitable candidates from CDP Candidates and Job Seekers.

► Nominated the most suitable Candidates & submitted CVs against job vacancies of the employers and arranged for interviews as per the employer’s HR procedures.

Guided CDP Candidates & Job Seekers on their Career path and its Development, advising on drafting the best comprehensive CV, encouraging them to apply to suitable jobs in the Job Market and to attend their telephonic/personal interviews in professional ways.

► Reported to MD - to CEO when performing Acting GM - and managed teams and the Branch’s full Operations Management, developed and implemented Manpower Planning, budgeting strategies and policies, staffing, setting Target and satisfaction of Top Management and Clients.

► Provided professional advice to employers on Labour Law and other internal & external effective elements and managed their Special Bulk Employment Projects with hard deadlines, National & International Recruitment Campaigns and positioning Plan’s work and KPIs in response to the dynamic external environment.

► Managed and coordinated several local and overseas recruitment campaigns for employers in Oil & Gas, Engineering & Construction, and Manufacturing/industrial, Investment, Security and Medical & Healthcare sectors by working in the UAE or abroad in Arabic, Asian and European Countries.

► Played a strategic partner role as an advisor to several public and private Firms to deliver HR and Management Solutions related to HR & Manpower Planning, Job descriptions, and organisation. Restructuring and Processes Reengineering.

► Supervised and trained subordinates on recruitment duties, advertising; liaison with overseas recruiting agencies, design Job Descriptions, prepare MOU, contracts & Tenders, Head-hunting, Executive Search, Screening, pre-selection, interviewing, supervised and prepared various tests (IQ, psychometric, IT, languages), Candidates evaluations, job Offer, regret letters, best practice of sourcing applicants, create database and maintained procedures on recruiting process and policy; and negotiated with and positively influenced employers with comfortable delivering to targets.

► Supervised the wages and salaries process (payroll process) of our outsourced staff.

► Supervised the completed recruitment life cycle, including sourcing and selection of the right talent from varied sources and handled high-volume recruitment of a multicultural workforce against aggressive deadlines.

► Conducted seminars on Emiratisation & Recruitment for the students of Zayed University, Ajman University, Higher Colleges of Technology and UAE University in Recruitment fairs to guide students on job seeking in the right ways.

► Introduced innovative and cost-effective sources of recruitment, Head Hunting, Executive Search, activated employee referral schemes, initiated web-based sourcing and developed relationships with Recruitment Agencies across the Middle East, European and Asian Countries.

► Liaison, via the PROs/GROs, with government departments like Labour, Immigration & Critical National Infrastructure Authority for work permits/visas approvals of 1000s of Internal & External outsourced staff.

• Undertook market research activities, keeping abreast of industry trends and changes in employment legislation.
• Trained recruitment team members to improve their interviewing and evaluation skills.
• Enhanced employer branding across various social media platforms for better visibility amongst job seekers.
• Developed successful partnerships with universities to tap into fresh talent pools.