Augustina Olusanya
London
Summary
Proven leader in healthcare management, I significantly improved client retention by 20% at Meloosha Home Care through innovative care planning and effective team collaboration. Skilled in medication management and fostering interpersonal relationships, my approach prioritizes patient safety and satisfaction, demonstrating adaptability and a results-driven mindset.
Overview
7
7
years of professional experience
Work History
Home Care Manager
Meloosha Home Care
04.2024 - Current
- Enhanced team collaboration through regular staff meetings and open communication channels, fostering a positive work environment.
- Established a culture of continuous improvement within the organization by encouraging feedback from staff members and implementing necessary changes based on their input.
- Assisted in business development efforts by participating in community outreach events and forging relationships with local healthcare providers.
- Developed and maintained strong relationships with patients'' families, ensuring their understanding of care plans and addressing any concerns or needs.
- Conducted assessments of patient needs and collaborated with healthcare professionals to create comprehensive care plans, optimizing patient outcomes.
- Managed on-call caregiver scheduling, ensuring adequate staffing levels at all times while minimizing overtime costs.
- Promoted a safe and healthy work environment by providing regular safety training sessions and maintaining up-to-date first aid supplies and equipment.
- Coordinated with external service providers to ensure seamless transitions for patients between home care services and other healthcare facilities when required.
- Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards.
- Collaborated with physicians on developing patient-centered medical home models that integrated multidisciplinary healthcare teams for improved coordination of services.
- Recruited hired, trained, and supervised a diverse team of caregivers, promoting professional development opportunities within the organization.
- Implemented innovative solutions to improve the quality of patient care, leading to an increase in client retention rates.
- Increased caregiver retention rates through supportive management practices, competitive compensation packages, and comprehensive benefits offerings.
- Facilitated smooth communication between caregivers at shift handovers by implementing standardized reporting procedures.
- Streamlined daily operations for increased efficiency by establishing clear staff schedules and task delegation.
- Safeguarded patient privacy by adhering to HIPAA regulations and implementing strict confidentiality protocols within the organization.
- Ensured compliance with state regulations and company policies through continuous staff training and ongoing performance evaluations.
- Improved patient satisfaction by implementing personalized care plans and providing consistent communication with families.
- Monitored patient progress closely, adjusting care plans as needed to achieve optimal health outcomes over time.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Support Worker
Magic Life
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated peer support groups to help clients connect with others.
- Administered assessments to identify clients' needs and establish treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Developed and implemented individualized treatment plans for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated psychoeducational classes to help clients develop life skills.
Health Care Assistant
Amazing Grace Personnel
01.2018 - 06.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Education
Bachelor Of Law - Legal Studies
University of Benin, Benin City
Benin City Edo State 01.2006
Skills
- Care Planning
- Medication Management
- Healthcare administration
- Scheduling and Coordination
- Client Advocacy
- Medical terminology knowledge
- Cultural Competency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Patient Safety
- Adaptability and Flexibility
- Decision-Making
- Patient Care Assessment
- Patient Education
- Certified in CPR/AED
- Relationship Building
- Training and mentoring
- Patient education and counseling
- Employee Supervision
- Team building
- Medication Dispensing
- HIPAA Guidelines
- Task Prioritization
- Interpersonal Skills
- Analytical Thinking
- Clinical Staff Management
- Goal Setting
- Problem Identification
- Staff Management
- Interpersonal Communication
- Quality Control
- Schedule Management
- Employee Performance Evaluations
Timeline
Home Care Manager
Meloosha Home Care
04.2024 - Current
Support Worker
Magic Life
05.2023 - Current
Health Care Assistant
Amazing Grace Personnel
01.2018 - 06.2022
Bachelor Of Law - Legal Studies
University of Benin, Benin City