Summary
Overview
Work history
Education
Skills
Timeline
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Dheeraj Bhavana

Oxford,United Kingdom

Summary

Organized and motivated professional with a master's in international business management and 3+ years of experience in customer relationship management, subscription sales, and client engagement. Proven success in managing portfolios, enhancing client satisfaction, and driving revenue growth. Experienced in utilizing Salesforce to manage accounts, track opportunities, and expand business value. Adept at building strong client relationships, identifying growth opportunities, and delivering exceptional service to support organizational success. Seeking an Account Executive role at Aurora to contribute to client engagement and revenue expansion.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Senior Executive

Aakash BYJU'S
, India
11.2021 - 08.2022
  • Managed assigned customer accounts, ensuring high levels of client satisfaction and retention.
  • Developed strong client relationships by understanding customer needs and offering tailored solutions, contributing to a 35% revenue increase.
  • Exceeded targets by 15% in upselling and cross-selling, and played a key role in onboarding 42 new accounts.
  • Provided detailed client onboarding and education, ensuring effective use of services and high customer satisfaction.

Team Lead

Extramarks
, India
12.2020 - 11.2021
  • Boosted team productivity by 40% through structured performance monitoring and continuous feedback.
  • Resolved 95% of client inquiries, fostering strong client relationships.
  • Strengthened stakeholder engagement, resulting in a 60% increase in customized B2B product sales.
  • Conducted detailed account reviews and collaborated with cross-functional teams to deliver customized solutions.

Assistant Manager

Extramarks
, India
07.2020 - 12.2020
  • Leveraged CRM tools such as Salesforce to manage B2B/B2C interactions, enabling personalized service and maximizing sales.
  • Exceeded sales targets via proactive engagement, strategic account management, and growth opportunity identification.

Business Development Executive

Extramarks
, India
06.2019 - 07.2020
  • Managed the full sales cycle, consistently meeting sales targets by maintaining proactive client communication.
  • Achieved a 35% revenue increase through upselling and contract renewals.
  • Monitored market trends and leveraged CRM tools to maintain a 98% customer satisfaction rate.
  • Maintained accurate records in Salesforce, tracking client engagement, sales progress, and renewal opportunities.

Education

Master of Science - International Business Management

Oxford Brookes University
Oxford, England
09.2022 - 09.2023

Bachelor of Science - Electrical and Electronics Engineering

SRM Institute of Science and Technology
Chennai, India
06.2015 - 11.2019

Skills

  • Account Management
  • Negotiations
  • Leadership
  • Teamwork
  • Critical and Analytical Thinking
  • Communication
  • Problem-Solving
  • Lead Generation
  • Pipeline Management
  • Relationship Building
  • Business Development
  • Leadership
  • Subscription Sales
  • Upselling
  • Closing Sales
  • CRM(Salesforce)

Timeline

Master of Science - International Business Management

Oxford Brookes University
09.2022 - 09.2023

Senior Executive

Aakash BYJU'S
11.2021 - 08.2022

Team Lead

Extramarks
12.2020 - 11.2021

Assistant Manager

Extramarks
07.2020 - 12.2020

Business Development Executive

Extramarks
06.2019 - 07.2020

Bachelor of Science - Electrical and Electronics Engineering

SRM Institute of Science and Technology
06.2015 - 11.2019

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Dheeraj Bhavana