Michail Kefalas
Portsmouth
Summary
A highly skilled professional with extensive experience in nursing home care and management, demonstrating expertise in catheterisation, medication administration, and dementia care. Proficient in Microsoft Office, EMAR systems, and electronic patient systems, with strong organisational skills and a proven track record in supervising teams and mentoring staff. Adept at risk evaluation and infection control measures, ensuring adherence to care quality standards and ethical guidance. Possesses a solid understanding of adult social care and CQC inspections. Committed to enhancing service user assessment through effective communication and leadership while pursuing opportunities to advance in healthcare management.
Overview
10
10
years of professional experience
Work history
Registered Manager
Contemplation Homes
Havant, Hampshire
06.2024 - Current
- Managed budgets to maintain financial viability of the facility.
- Recruit qualified staff for optimal team performance.
- Led team meetings, fostering open communication and collaboration.
- Maintained detailed records to ensure accurate documentation of care provided.
- Conducted risk assessments to uphold safety standards.
- Coordinated with external agencies for comprehensive client support services.
- Upheld high standard of patient confidentiality at all times.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Investigated complaints thoroughly, resulting in improved customer relations.
- Bolstered patient satisfaction by addressing concerns promptly and effectively.
- Fostered a positive working environment through effective conflict resolution strategies.
- Enhanced staff performance by conducting regular training sessions.
- Developed care plans for optimised patient outcomes.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Collaborated with multidisciplinary teams, resulting in coordinated care provision.
- Streamlined administrative processes, improving overall productivity.
- Implemented quality control protocols for improved service delivery.
- Ensured compliance with regulatory standards to maintain registration status.
- Improved operational efficiency with effective resource allocation.
- Line managed 40 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Registered with Care Quality Commission (CQC) for 1 year.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Maintained tidy environment to promote cleanliness, hygiene and quality standards.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Implemented strategic decisions for future and growth of care services.
- Working towards NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Oversaw high standards of recruitment to meet service service demand and plans for future growth.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Agency nurse
Global Medic
Portsmouth, Hampshire
09.2023 - Current
- Managed rapidly changing situations with calm professionalism, ensuring optimal patient outcomes.
- Advocated for patients' rights and needs within the healthcare system to safeguard their interests.
- Administered patient medications to improve health outcomes.
- Assisted physicians during examinations and treatments for seamless healthcare delivery.
- Took charge of wound dressing changes, preventing infections or complications.
- Educated families about disease management and prevention strategies to enhance family coping skills.
- Developed individualised care plans for improved patient experience.
- Delivered compassionate end-of-life care for peaceful transitions.
Turn Around Clinical Manager
Care Ideals
Dorchester, Dorset
03.2024 - 06.2024
- Implemented changes in clinical practices, improving compliance with healthcare regulations.
- Streamlined administrative processes to enhance operational efficiency.
- Collaborated closely with physicians for development of comprehensive patient treatment plans.
- Managed multidisciplinary team for delivery of high-quality patient care.
- Facilitated interdisciplinary collaboration resulting in improved patient outcomes.
- Oversaw quality assurance initiatives, resulting in increased adherence to best practice guidelines.
- Established an effective communication system to ensure smooth workflow across all departments.
- Conducted regular audits ensuring compliance with health and safety standards.
- Evaluated performance metrics, identified areas requiring improvement.
- Fostered positive relationships with patients and their families, enhancing the reputation of the clinic in the community.
- Adopted latest technology solutions into clinical operations, streamlining tasks and improving productivity.
- Devised strategic plans to achieve organisational objectives while maintaining high levels of patient care.
- Coordinated staff training sessions, enhancing team members' skills and knowledge.
Clinical Services Manager
Bupa
Southampton
04.2023 - 01.2024
- Internal Audits: Conduct regular internal audits to ensure compliance with healthcare standards and protocols within the care home. Bupa uses radar to monitor and manage audits, actions and schedule tasks. These include daily, weekly, monthly, quarterly and yearly auditing trail. Accident and incidents are monitored through Datix and RCA from a monthly Quality Metrics Pack.
- Fire Safety: Oversee and implement comprehensive fire safety measures, including staff training and emergency response procedures including support to care planning.
- Team Leadership: Lead and manage a team of 50 care staff, ensuring efficient coordination, communication, and adherence to care standards.
- Multidisciplinary Team Collaboration: Facilitate collaboration among various departments, fostering a multidisciplinary approach to resident care.
- Housekeeping Oversight: Supervise the housekeeping department to maintain a clean and sanitary environment for residents.
- Maintenance Management: Manage maintenance activities to ensure the facility's infrastructure is well-maintained and conducive to resident well-being.
- Clinical Staff Supervision: Provide guidance and support to clinical staff, ensuring high-quality care services for residents.
- Kitchen Staff Management: Oversee kitchen staff to ensure the provision of nutritious meals that meet residents' dietary needs and preferences.
- Regulatory Compliance: Stay abreast of and ensure compliance with all relevant regulations and standards governing healthcare in care home settings.
- Quality Assurance: Implement quality assurance programs to continuously improve and maintain the quality of care provided to residents.
- Budget Management: Responsible for managing budgets related to clinical services, ensuring efficient resource allocation.
- Staff Training and Development: Facilitate ongoing training and development programs for staff to enhance their skills and knowledge.
- Resident Advocacy: Advocate for residents' rights and well-being, addressing any concerns or issues promptly and effectively.
- Risk Management: Identify and mitigate potential risks within the care home environment to ensure the safety of residents and staff.
- Communication with Families: Maintain open and transparent communication with residents' families, keeping them informed about their loved ones' care and well-being.
Deputy Manager
Salutem Senior Living
Southampton, UK
12.2021 - 01.2023
- Coordinate and supervise the activities of clinical team members engaged in clinical care for patients with Dementia/Learning Difficulties/Functional which affect the day to day living.
- Organize and assign duties and tasks to clinical team members.
- Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
- Maintain a record of supervisions and appraisals for the Nurses.
- Assist with interviews.
- Conduct orientation and training on clinical policies and procedures. Sign medicines management competencies for nurses and supervise the care team.
- Promote the vision of Salutem Senior Living and ensuring high quality of care been delivered at all times.
- Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- Implement or recommend disciplinary action as needed in conjunction with my Line Manager and Human Resources department.
- Maintain adequate clinical supplies. Ensure supply purchases are cost efficient and within the budget.
- Ensure clinical equipment remains in operating condition. Ensure crash cart remains up to date and in appropriate operating condition.
- Ensure clinical policies comply with NICE guidelines and NMC procedures.
- Assist nurses and healthcare assistants with maintaining patient flow to ensure patients are seen timely and efficiently.
- Assist nurses with medication ordering, scheduling referrals and/or specialist appointments.
- Liaise with GPs, ANPs and Pharmacists to review condition of the people we support, ensuring high level of communication is maintained and reflected on the records.
- Serve as a back-up for clinical team members as needed by working as a provider's primary nurse.
- Assist Line Manager with or conduct periodic staff meetings with clinical team members.
- Attend clinical meetings and relay pertinent information to clinical team members timely.
- Attend periodic training sessions and meetings pertinent to position. Maintain certification or licensure.
- Maintain CPR certification. Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members within Salutem Senior Living, the public and the medical community outside Salutem Senior Living for continuity of high quality patient care.
- Maintain effective working relationships with all Salutem Senior Living departments including, but not limited to Operations, Human Resources, IT, etc.
- Work at different Salutem Senior Living care-homes as needed and if needed.
- Perform all other duties as assigned.
Deputy Manager
Healthcare Homes Group Limited
Chichester, UK
09.2021 - 12.2021
Senior Nurse
revitalise
Southampton, UK
11.2020 - 09.2021
Peripatetic Nurse
Barchester Healthcare
Salisbury, UK
06.2020 - 11.2020
- Due to Covid-19 I worked as a night Nurse permanently at Cedars Nursing Home.
Staff Nurse
Larchwood Care Homes Limited
Fareham, UK
09.2019 - 06.2020
Clinical Lead Nurse
The Agincare Group
Island, UK
01.2019 - 05.2019
Senior Nurse
Brookvale Healthcare
Waterlooville
08.2016 - 01.2019
Senior Health Care Assistant
Elite Care Services
Portsmouth, UK
08.2015 - 08.2016
- I worked with Elite Care Services and Various other agencies as a SHCA while awaiting my NMC PIN Number to be issued.
- Working with agencies in different care settings worked as introduction into care, policies and procedures followed here in United Kingdom.
- I had support from the agency and adequate training which helped me achieve my goals and become and a very competent Nurse.
Education
Bachelor's in Nursing - Nursing
Advanced Technological Educational Institute of Athens
02.2006 - 02.2010
NVQ Level 5 - Leadership in Care
Fareport
Portsmouth 03.2025 -
Skills
- Microsoft Office
- EMAR systems
- Electronic Patient Systems
- Computer skills
- Computer repair
- Nursing home experience
- Catheterisation
- Time management
- Communication skills
- Leadership
- Nursing
- Supervising experience
- Organisational skills
- Mentoring
- Customer service
- Human resources
- Medical terminology
- Care plans
- Management
- Medication administration
- Risk evaluation
- Care quality standards
- Service user assessment
- Infection control measures
- Dementia care expertise
- Understanding of cqc inspections
- Adult social care understanding
- Ethical guidance
- Back-End programming
- Knowledge of Python, Javascript, CSS
Personal Information
- Total Experience: 12
- Industry: Healthcare
Affiliations
- Reading, Gaming, Movies, Music, Programming, Painting, Travelling
Accomplishments
Achieved a merit in computer programming, gaining Full-Stack Web development Diploma.
Languages
English
Native
Greek
Native
Italian
Intermediate (B1)
Dutch
Intermediate (B1)
References
References available upon request.
Timeline
NVQ Level 5 - Leadership in Care
Fareport
03.2025 -
Registered Manager
Contemplation Homes
06.2024 - Current
Turn Around Clinical Manager
Care Ideals
03.2024 - 06.2024
Agency nurse
Global Medic
09.2023 - Current
Clinical Services Manager
Bupa
04.2023 - 01.2024
Deputy Manager
Salutem Senior Living
12.2021 - 01.2023
Deputy Manager
Healthcare Homes Group Limited
09.2021 - 12.2021
Senior Nurse
revitalise
11.2020 - 09.2021
Peripatetic Nurse
Barchester Healthcare
06.2020 - 11.2020
Staff Nurse
Larchwood Care Homes Limited
09.2019 - 06.2020
Clinical Lead Nurse
The Agincare Group
01.2019 - 05.2019
Senior Nurse
Brookvale Healthcare
08.2016 - 01.2019
Senior Health Care Assistant
Elite Care Services
08.2015 - 08.2016
Bachelor's in Nursing - Nursing
Advanced Technological Educational Institute of Athens
02.2006 - 02.2010
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