Sebastian Wota

* Delivered high-quality gym inductions, ensuring members could use equipment safely, confidently and effectively.
* Conducted one-to-one fitness consultations and Appointment Two sessions, creating personalised workout programmes tailored to members' goals, abilities and health considerations.
* Led a variety of group exercise classes, motivating participants while ensuring correct exercise technique and safe practice.
* Provided ongoing fitness advice, exercise guidance and lifestyle support to help members achieve their health and fitness objectives.
* Monitored the gym floor proactively, offering assistance, correcting exercise technique and promoting a safe training environment.
* Adapted exercise programmes to accommodate members with different fitness levels, medical conditions and physical limitations where appropriate.
* Built strong relationships with members through excellent customer service, encouraging long-term engagement and retention.
* Promoted gym services, fitness programmes and events, supporting membership growth and participation.
* Maintained high standards of cleanliness throughout the gym, ensuring equipment was cleaned and facilities remained safe and welcoming.
* Carried out daily equipment inspections, reporting maintenance issues promptly and following health and safety procedures.
* Maintained accurate records of inductions, programme reviews and member interactions using digital management systems, including eGym.
* Demonstrated equipment safely and explained correct exercise techniques to minimise the risk of injury.
* Worked collaboratively with colleagues and management to deliver excellent member experiences and achieve operational objectives.
* Assisted in opening and closing the facility, completing operational checks and ensuring the gym was fully prepared for daily use.
* Responded appropriately to incidents, accidents and medical emergencies, following company policies and safeguarding procedures.
* Consistently exceeded customer expectations through a professional, approachable and motivating attitude while fostering an inclusive environment for members of all ages and abilities.

* Completed training to become a Safe Shift Operator, developing leadership and operational management skills.
* Delivered outstanding customer service by resolving queries and complaints professionally, ensuring positive customer outcomes.
* Assisted customers with product and service enquiries using strong product knowledge and effective communication skills.
* Managed high volumes of customer enquiries while maintaining accuracy, professionalism and efficiency in a fast-paced environment.
* Processed cash, card, exchange and refund transactions accurately using POS systems while maintaining customer confidentiality.
* Identified counterfeit banknotes and handled financial transactions with precision.
* Supported business operations by working additional shifts to meet operational demands.
* Prepared and served a high volume of hot and cold beverages to consistent quality, presentation and food safety standards.
* Produced personalised drinks, including alternative milk options, to meet individual customer preferences and dietary requirements.
* Maintained excellent hygiene by cleaning and sanitising coffee machines, equipment, preparation areas and customer seating in accordance with health and safety regulations.
* Managed stock levels by replenishing counters, refrigerators and food service areas to ensure continuous product availability.
* Built strong customer relationships by providing friendly, personalised service and remembering regular customers' preferences.
* Used excellent product knowledge to advise customers on menu items, ingredients and promotions while supporting sales through effective upselling.
* Trained and supported new team members, providing guidance to maintain high standards of customer service and operational performance.
* Maintained clean, organised workspaces that promoted efficiency and ensured compliance with company and food safety standards.

* Delivered a positive and efficient customer experience by providing friendly, professional service in a fast-paced environment.
* Prepared food safely and accurately, taking customer requests, dietary requirements and food allergies into account while preventing cross-contamination.
* Maintained high food hygiene and sanitation standards in accordance with health and safety regulations.
* Built strong customer relationships through excellent service, contributing to a high level of repeat business.
* Promoted products and special offers, supporting sales growth through effective upselling techniques.
* Minimized food waste by following correct stock rotation, storage procedures and inventory management practices.
* Monitored stock levels and placed supplier orders to ensure product availability and uninterrupted service.
* Followed recipes and company standards to consistently deliver high-quality food.
* Assisted with food preparation and ensured all ingredients and workstations were fully prepared before service.
* Managed shift operations and supported team members to maintain efficient workflow and high service standards.
* Resolved customer concerns professionally and effectively, ensuring a positive outcome whenever possible.
* Worked collaboratively with colleagues and management to improve customer service, operational efficiency and sales performance.
* Maintained a clean, organised and visually appealing work environment in line with company standards.
* Demonstrated a proactive, self-motivated approach while adapting effectively to changing business demands.

* Delivered fast, accurate customer service in a busy, fast-paced environment while consistently meeting service standards.
* Processed cash and card payments accurately and handled transactions efficiently.
* Resolved customer queries and complaints professionally using effective problem-solving and decision-making skills.
* Prepared food to company recipes, ensuring high standards of quality, presentation, portion control and food safety.
* Maintained excellent hygiene and cleanliness standards by completing daily cleaning schedules and following food safety procedures.
* Prepared ingredients in advance based on expected customer demand to ensure efficient service during busy periods.
* Trained and supported new team members in food preparation, customer service and company procedures.
* Received, checked and stored deliveries, rotating stock to maintain freshness and minimise waste.
* Greeted customers, provided menu guidance, accommodated dietary requirements and food allergies, and created a welcoming experience.
* Prepared and packaged customer orders accurately within target service times.
* Operated kitchen equipment, including Merrychef ovens, safely and in accordance with company procedures.
* Promoted menu items and seasonal products through confident product knowledge and effective upselling.
* Ensured compliance with all health and safety, food hygiene and company operational procedures.