Tolulope Adeyeye
Wrexham
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Saannie Medicals Services
07.2023 - Current
- Delivered reports to case managers and reviewed any important changes in the patient’s condition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Kept clients engaged in social networks and communities for personal health and growth.
Crew Member
McDonald
04.2023 - 06.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
Warehouse Operative Packer
Delta Fulfillment
03.2023 - 04.2023
- I was responsible for locating, picking, packing and packaging items ready for shipment and delivery
- Ensured that items that were ready to be shipped were not damaged
- Completed paperwork and entered data into software applications to allow ordered items to be tracked.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
DATA ANALYST
TOPE - PROPERTIES PARTNERS LTD
08.2018 - 01.2023
- Interpreted and converted customer needs into functional or data requirements and process models
- Defined and documented system specifications for data capture, storage and analysis activities
- Contributed to data capture, storage and forecast for analysis projects
- Adapted workflow to meet need business needs
- Wrote detailed proposals covering system specifications, resource requirements and timelines
- Outlined system principles after consulting with clients and management
- Collected, organised and input information into databases for storage.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Customer Service Representative
Arcfem Limited
02.2017 - 06.2018
- Provided reactive support in a quick, accurate and comprehensive way by aiding customers overcome queries and achieve what they want to do
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Processed orders and transactions in an efficient and timely manner, to ensure customers stay satisfied with the service provided to them
- Resolved issues and handled customer complaints providing as much help and support as possible effectively managing client expectations
- Collected Client feedback and passing it along appropriate channels providing insight to help analyse customer responses to improving overall customer experiences.
Sales Assistant (Volunteer)
Geo Emerald Super Market
06.2016 - 01.2017
- Serving customers and dealing with enquiries
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coordinated logistics and catering for meetings and sales events.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Handling product returns and payment refund requests
- Unpacking and sorting new stock delivery
- Managing product inventory at the store.
TEACHER
GSS TUDUN AMBA
11.2015 - 05.2016
- Marked assessments and wrote reports, providing constructive comments highlighting areas of strength and improvement tailored to each student
- Developed curriculum to balance national curriculum requirements with practical activities to further motivate and engage students
- Applied different teaching approach to generate interest and practical application for topics
- Organized and supported school functions and gatherings
- Graded test reports and provided constructive feedback to students.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
Education
Master of Science - International Business and Data Analytics Management
Wrexham Glyndwr University
06.2024
undefined
10.2015
Bachelor of Science - Mass Communication
Bowen University
08.2015
undefined
09.2010
A-Levels - undefined
Federal Government Boys College
07.2010
Skills
- Strategy & Innovation - Experienced in shaping target operating models and strategic decisions through in-depth analysis and proof of concept
- Systems - Proficient in Microsoft Office - Word, Excel, and Power Point
- Leadership - Experienced at leading and developing teams, ensuring direct reports are managed for growth across the team
- Communication - Confident communicator, well trained in dealing with internal and external stakeholders at all levels, particularly skilled at building solid client relationship and managing stake holder expectation
- Problem Solving - Adept at investigating and resolving in-depth queries and issues methodically and independently whilst maintaining high level of quality
- Stakeholder Management - Confident Communicator with technical and non-technical audiences, particularly skilled at building relationship and managing expectations, articulating benefits to various audiences at the right level
- Transcription and dictation
- Spreadsheet development
- Presentation Design
- Troubleshooting
- Skill Development
- Life Skills Development
Certification
- Safeguarding Adults e-learning course Florence Academy 2023
- Moving and Handling Theory e-learning course Florence Academy 2023
Timeline
Support Worker
Saannie Medicals Services
07.2023 - Current
Crew Member
McDonald
04.2023 - 06.2023
Warehouse Operative Packer
Delta Fulfillment
03.2023 - 04.2023
DATA ANALYST
TOPE - PROPERTIES PARTNERS LTD
08.2018 - 01.2023
Customer Service Representative
Arcfem Limited
02.2017 - 06.2018
Sales Assistant (Volunteer)
Geo Emerald Super Market
06.2016 - 01.2017
TEACHER
GSS TUDUN AMBA
11.2015 - 05.2016
Master of Science - International Business and Data Analytics Management
Wrexham Glyndwr University
Bachelor of Science - Mass Communication
Bowen University
A-Levels - undefined
Federal Government Boys College
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