AGATA WNUK
Coventry,West Midlands
Summary
Dedicated and results-driven Assistant Shop Manager with strong experience in retail operations, customer service, staff supervision, and sales performance. Proven ability to support shop management, motivate teams, control stock, and ensure excellent customer satisfaction while meeting business targets.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Assistant shop manager
Taste of Poland
Coventry, West Midlands
05.2020 - 01.2026
- Assisted in recruitment process to build a high-performing retail team.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Streamlined inventory management for optimal stock level maintenance by implementing an efficient tracking system.
- Handled employee concerns discreetly; fostered healthy working environment.
- Managed cash registers, handled financial transactions accurately.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Led daily operations to maintain smooth store running.
- Mentored staff on handling and resolving customer concerns.
- Motivated sales teams to achieve daily store targets.
- Lead staff training sessions improving overall team productivity.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Scheduled regular staff meetings, fostering open communication within the team.
- Coordinated staff rota for balanced workload and efficient store operations.
- Oversaw security measures to prevent theft or loss of merchandise.
- Assisted in inventory management to maintain sufficient stock levels.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Kept track of price changes, aiding in accurate scanning at the till point.
- Collaborated effectively with team members for smoother shift changes.
- Explained promotions and discounts to customers, fostering understanding and satisfaction.
Education
GCSEs -
Primary School
Poland 01.2007 - 01.2013
Skills
Retail Operations & Store Management Support
Customer Service Excellence
Staff Supervision & Training
Sales Target Achievement
Stock Control & Inventory Management
Cash Handling & POS Systems
Visual Merchandising
Problem Solving & Conflict Resolution
Health & Safety Compliance
Languages
English
Beginner
References
References available upon request.
Timeline
Assistant shop manager
Taste of Poland
05.2020 - 01.2026
GCSEs -
Primary School
01.2007 - 01.2013