Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Affiliations
Timeline
Generic

Lee McKenzie

Buxton,Derbyshire

Summary

Dedicated and adaptable professional with strong problem-solving skills, a positive attitude, and a proven ability to maintain composure in high-pressure situations. Demonstrates expertise in customer service, payment processing, cash and credit transactions, and inventory monitoring. Skilled in team building, time management, and suggestive selling while excelling both independently and collaboratively. Adept at utilising Epos software to enhance operational efficiency and committed to delivering exceptional customer experiences through friendly communication and proactive performance improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Customer assistant/Warehouse Operative

Morrisons
Buxton, Derbyshire
09.2024 - Current
  • Provided excellent customer service to ensure repeat business.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Improved customer relations by promptly addressing queries and concerns.
  • Loaded lorries to facilitate prompt delivery schedules.
  • Assisted in inventory management, ensuring accurate records were kept.
  • Collaborated with team members for smooth warehouse operations.
  • Stacked pallets, creating an organised storage system.

Waiter Bartender

Santiago
Buxton, Derbyshire
11.2021 - Current
  • Demonstrated full knowledge of all menu items, contents and preparation methods.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Delivered quality food and beverage service to over 200 guests per shift.
  • Maintained brand image by keeping neat personal appearance.
  • Upheld high standard of cleanliness in all work areas area.
  • Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
  • Greeted and seated guests efficiently to establish prompt, high quality service.
  • Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
  • Independently prepared off-menu cocktails, coffees and other beverages for customers.
  • Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Advised on food and drink choices based on customer preferences.
  • Greeted customers, presented menus and shared information about available special items.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Prepared tables for guests and reset tables between customers.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.

Pot washer

Ithaca
Buxton, Derbyshire
08.2021 - 11.2021
  • Cut, peeled and sliced ingredients to help chef prepare meals.
  • Established effective cleaning routines, resulting in critical time savings.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Emptied and cleaned trash cans following procedures.
  • Cleaned walls and extractor fans to achieve pristine food preparation areas.
  • Performed high-quality dishwashing services in busy kitchen environments, serving up to 100 guests daily.
  • Swept and mopped kitchen during and after shifts to maintain cleanliness.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Washed pots, pans and plates before and after use.
  • Maintained dishwashing equipment to high standards, enabling thorough, proper crockery cleaning.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Maintained utensils, knives and kitchen equipment.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Covered flexible shifts to meet overall team goals.
  • Maintained clean and safe environment to adhere to sanitation and safety guidelines.
  • Reported faults or damaged equipment for resolution.
  • Used kitchen equipment as instructed and to safety protocols.

Childcare Assistant

Burbage school
Buxton, Derbyshire
08.2019 - 09.2019
  • Communicated behavioural changes or concerns to teachers and parents, facilitating prompt resolutions.
  • Encouraged children to reach full potential by using positive reinforcement techniques.
  • Assisted with planning of clubs, activities, events, playgroup trips and open days.
  • Supported cognitive development by facilitating games, simple lessons and structured play.
  • Assisted teachers in providing written and verbal feedback on students' classwork.
  • Helped childcare teachers maintain safe environments for children.
  • Closely supervised playground activities, observing for rule-breakers and poor behaviour.
  • Kept children safe and secure at all times.
  • Promoted physical, emotional and social development through well-planned activities.
  • Used positive reinforcement and behaviour modelling to discipline children.
  • Prepared classrooms for lessons or activities by gathering materials or setting tables with workbooks.
  • Cultivated long-lasting relationships with parents, teachers and children by staying friendly, polite, caring and attentive.
  • Led children to clear up after activities to maintain clean, safe and orderly environment.

Restaurant Waiter

The Merchant Yard
Buxton, Derbyshire
02.2019 - 07.2019
  • Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
  • Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
  • Maintained safe food handling standards at all times.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Supported kitchen staff with various duties, such as cleaning, plating meals and stock counting when necessary.
  • Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
  • Facilitated optimal levels of guest satisfaction by proactively attending to customers needs, requirements and requests.
  • Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
  • Retained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Mopped, swept and dusted restaurant and kitchen areas.
  • Routinely reset tables with spotless service ware.
  • Cleaned, sanitised and organised restaurant, bar and front of house areas.
  • Helped bar staff prepare various hot, cold, alcoholic and soft drinks for customers when necessary.
  • Communicated daily promotions, side dishes and deals to increase customer orders and maximise sales.
  • Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
  • Greeted new customers, answered initial questions and took drink orders.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.

Education

NVQ Level 3 - Music tech

Derby College - Joseph Wright
Derby, Derbyshire, Derbyshire

Diploma of Higher Education - L3 Games Design

Derby College - Joseph Wright
Derby, Derbyshire

GCSEs - Music, IT Media, French

Buxton Community School
Buxton, Derbyshire, Derbyshire

Skills

  • Patient
  • Problem solving skills
  • Hard working
  • Keeping composed in stressful situations
  • Good team working skills
  • Work well independently
  • Payment processing
  • Physical endurance
  • Memorising
  • Cash and credit transactions
  • Verbal communication
  • Strong communication skills
  • Friendly customer service
  • Ordering procedures
  • Enthusiastic communicator
  • Inventory monitoring
  • Performance improvement
  • Problem solving
  • Positive attitude
  • Suggestive selling
  • Customer service
  • Time management
  • Team building
  • Communication skills
  • Knowledge of Epos software

Personal Information

  • Nationality:
  • Date of birth: 18/10/03

Certification

  • Level 3 Diploma Music Technology (ovr grade of distinction)
  • General Certification of Secondary Education
  • OCR Level 1/2 Cambridge National Certificate Creative IMedia (Level 2 Merit)
  • Pearsons BTEC Level1/2 NQF in Music

Affiliations

  • Code 2D games in free time.

Timeline

Customer assistant/Warehouse Operative

Morrisons
09.2024 - Current

Waiter Bartender

Santiago
11.2021 - Current

Pot washer

Ithaca
08.2021 - 11.2021

Childcare Assistant

Burbage school
08.2019 - 09.2019

Restaurant Waiter

The Merchant Yard
02.2019 - 07.2019

NVQ Level 3 - Music tech

Derby College - Joseph Wright

Diploma of Higher Education - L3 Games Design

Derby College - Joseph Wright

GCSEs - Music, IT Media, French

Buxton Community School

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Lee McKenzie